Claims Generalist Associate
Progressive Casualty Insurance Company
- Determines the most effective and efficient sequence of activities to make timely contact with all relevant parties and ensures that conditions are set for a timely and accurate assessment of damages, including the movement of vehicles to the appropriate location for inspection and repair.
Interviews, collects and documents information from customers, agents, witnesses, police reports, etc.
- Interprets policies and analyzes information gathered to determine course of action.
Ensures that all damage is consistent with the report of the accident.
Negotiates with customers and claimant carriers when claims cannot be settled in full.
Recognizes applicable exposures and endorsements.
Refers questionable claims for further investigation.
- Resolves total losses to include execution of total loss paperwork.
Recognizes subrogation opportunities and refer accordingly.
Manage claims inventory workload which includes paperwork associated to claim, diaries, mail, phones, and issues payments as needed.