Kameswaran K.C

Kameswaran K.C

Work History

Work History
Oct 2010 - Present

Asst. Manager - Corporate Services

Matrix Business Services India Pvt. Ltd.


  • Generating monthly MIS reporting, TAT Analysis, Cost & Pricing / Business Analysis and forecasts reports to management
  • Mapping prospective customers, handling sales queries, and participating in pricing decision
  • Spearheading enhancement of business with existing clients
  • Retaining all existing corporate clients through renewal of agreements
  • Delivering training in the areas of Induction, Process, Soft skills and MS Office
  • Carrying out Training Need Analysis" and 'Training Need Identification' Modules
  • Implementing training needs to create & update presentation materials, visual aids, games and workbook style documentation to facilitate learning
  • Identifying training gaps by constantly assessing the business environment and changing requirements
  • Handling Induction, Intensive and refreshment training to new hires and existing associates
  • Reviewing and revising Standard Operating Procedures with version & revision control documentation
  • Conducting monthly expenses audit at PAN India to harness cost & revenue leakages


  • Conceptualised exhaustive process road map with flow charts and SIPOC
  • Bagged accolades from clients and peers for prompt deliverables
  • Honoured with Performer of the Year Award for the year 2012
Jul 2007 - Oct 2010

Sr. Associate - Financials & MIS Team



  • Mentored and led Financials & MIS team to process financials transactions for Citibank Asia Pacific Operations
  • Handled Vostro & Nostro Accounts and directly reported to Head of Department
  • Performed regular process review and ensured adherence to agreed SLA & SOW
  • Furnished weekly State-of-Shop & metric reports to top management and clients
  • Carried out ADS+, Vision Plus, and Systamatics U.A.T and B.C.P Testing for Asia Pacific Citibank operations
  • Reviewed risk control self assessment tests for Cards Operations and submitted the reports to management


  • Holds the distinction of receiving:
    • Zero Defects Award two times in year 2008
    • Innovator Award for the Best Idea Implemented for the year 2009
    • Star of the Month Award for process improvement implement in October 2009
  • Led automation of Citibank Taiwan Journal Entry Process and minimised 4 FTE's in 2010
  • Proposed more than 20 Process improvements
Oct 2006 - Jun 2007

Sr. Officer - Dispute Resolutions Team



  • Led India Cards Reconciliation process for acquiring & issuance chargeback accounts
  • Provided guidance to Merchant Service Team for daily acquiring chargeback & copy requests
  • Addressed Visa / Master Retrieval Request and valid representations against chargeback initiated by member banks
  • Coordinated with Merchant Recovery Credits whenever merchants were unable to provide valid charge slips or order forms within stipulated time frames
Jun 2005 - Sep 2006

Jr. Officer - Risk Control Unit

Atlas Documentary Facilitator Company Pvt. Ltd.


  • Analysed credit card transaction submitted by merchants at HDFC Electronic Data Capturing Terminals across India and detected the fraudulent or suspected transactions
  • Studied and reviewed fraud reports received from issuing banks and provided details of merchants with high FTS ratio for removal of EDC


  • Adroitly identified and stopped funds for fraudulent transactions done by merchants


Aug 1999 - Oct 2001


Alagappa University


Seeking senior level assignments in Process Operations, Client Relationship Management and MIS Reporting with an organisation of high repute in BPO and KPO sector


  • Innovative professional with over 12 years of progressive management expertise in:

  -          Process Operations                   -      Business Development          -       Card Operations

  -          Key Accounts Management      -     Service Delivery                        -       Reconciliation

  -          Risk Assessment                        -      MIS Reporting                           -       System Implementations

  • Proficient in developing & streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters
  • Record of consistently achieving the projected targets, building dynamic teams, identifying high-yielding services and products during the career span
  • Deft in handling the credit card department, recruitment, training, customer service and query resolutions
  • Proficiency in coordinating with internal/external customers for running successful business operations and implementing procedures and service standards for business excellence
  • Possesses strong analytical, communication, detail orientation, interpersonal and leadership skills