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Work experience

Technical Writer/marketing Specialist

Hewlett Packard
Technical Writer/Marketing specialist,, Fort Collins, CO Wrote support services docs, user guides, release notes, marketing materials for Enterprise Servers/NOCs: Quickly learned XML technologies in under two months

Program Manager, Spatial

Canoe Ventures
Program Manager,, Lone Tree, CO Managed numerous communication projects simultaneously for a startup; deep knowledge of cable industry Developed company's first branding guide in conjunction with graphic designer Researched and trained staff in SharePoint Created and implemented content management system, reducing duplication cost Consistently met all deadlines with four product launches a month as a sole technical writer Created company's first style guide Generated new sales leads through media, increasing presence Increased readership of newsletter x1000 quarterly; selected online email marketing system Constant Contact to generate newsletters and lead materials Trained other staff in marketing and sales techniques Implemented technical writing process plan in Agile environment using Rally Wrote all training materials, performed train-the trainer instruction Implemented customer feedback plan, improving customer relations

Project Manager & Technical Writer

Canoe Ventures
Project manager & Technical Writer,, Englewood, CO Managed, created and implemented inter-department process flows company-wide for business processes: Identified issue with departments unable to share/update information for product development; took initiative to develop new SharePoint Portal, reducing product error Received buy-in from VPs, presenting plan in board meeting o Developed new SharePoint portal plan using MOSS 2010 Reorganized content for all departments Set up document management posting and record retention rules company-wide

Project Manager

US Veteran's Administration
Project Manager,, Denver, CO(Contract) Scoped project milestones, managed other team members, wrote and edited processes for Risk Management team: Worked in conjunction with management to develop investigative processes, reducing case management turnaround time by 25% Developed new teamwork procedures that improved accuracy for reviewing cases

Project Manager

Project Manager,, Denver, CO(Contract) Gathered requirements, created project scope and deliverables, wrote all process flows: Singularly developed plan for a new in-house legal software product in 6 months Successfully scoped and compared all external legal software products; created cost analysis comparison; and received buy-in for new in-house software from all stakeholders Wrote plan for stakeholders, including engineering team, to effectively transition from previous software to new software, reducing downtime by 1 year Educated engineering team in Agile methods to develop user stories from use cases Turned manual processes into automated processes, reducing overhead by 50%

Project Manager & Instructional Designer

Project Manager & Instructional Designer, Dell, Seattle WA Created & edited instructional IT videos for enterprise Client: Managed Review process, implementing changes and follow-up Created video standards; enhanced user experience Developed and voiced over 100 instructional videos



University of Idaho


Colorado State University


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