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Work experience

Jan 2006Present

Examinations Services Officer

British Council
  • Contributed to the strategic planning and market development for Examinations in line    with country and regional objectives, in cooperation with Regional Exams Managers (REM) and Country Management Team
  • Managed Examinations operation in Kuwait to agreed international standards, exceeded targets in number of exams and income, and delivered a quality service
  • Managed the business of £350K in order to achieve and exceed targets; planed and monitored performance, ensured effective allocation of resources, provided financial assurance to Country Director and Regional Examinations Management, and minimized financial risk.
  • Spearheaded research, marketing, implementation and training of Computer Based Testing which brought an additional overall income of over £100K in 2 years and still growing.
  • Researched the needs of customers (Government Institutions, Schools, Corporates and private Institutes) to market appropriate UK products and services. Evaluated the quality of these services and customer satisfaction levels; acted on feedback to improve and develop services.
  • Managed the recruitment, Induction and training of Cambridge Country Team Leader, English as Second Language (ESOL) Oral Examiners, Part time staff and Invigilators

        Additional Job Responsibilities

        IT Assistant:

  • Assisted the IT Manager based in Qatar in the identification and resolution of first level and second level IT related issues
  • Designed and implemented the infallible security system for the highly confidential examination materials
  • Inducted and trained new staff on the IT policies and IT assistants on IT support.

        Green Champion:

  • Responsible for raising Environmental awareness among the staff and the stakeholders through presentations and regular emails
  • Created the green bank which is used to for the 'green quote of the day'
  • Responsible in finding ways by using technology to efficiently use of resources

        First Aid and Emergency Officer:

  • Assisting in the provision of a service for the emergency treatment of injuries or illness
  • Arranging prompt and appropriate referral of casualties to medical aid as required
  • Maintaining first aid facilities, including first aid equipment, and keeping clean, checking and restocking first aid kits
Mar 2005Dec 2005

Project Co-ordinator

National Petroleum Services Company

·Proactively coordinated projects in Iraq and acted as central point of contact for the project team including client, facilitators, director, and project assistants

·Actively managed project contracts, finances and personnel to ensure projects are delivered within time & budget

·Managed the procurement by gaining strategic business dealerships/agencies

·Dealt with project related media enquiries and activities

·Developing, writing and submitting project proposals

Feb 2004Feb 2005

Technical Support

Dell International Services

·Responsible for installing and configuring computer hardware operating systems and applications onsite or remotely ; 

·Responsible for monitoring and maintaining computer systems and networks;

·Responsible for helping team member who faced difficulties in finding a technological solution to the client’s issue.

·Responsible for troubleshooting system and network problems and diagnosing and solving hardware/software faults;

·Responsible to creating dispatches for the clients to have parts replaced. And provide support following diagrams and written instructions, and update procedural documentation;

·Responsible for supporting the roll-out of new applications and working continuously on a task until completion.

·Responsible for prioritizing and managing many open cases at one time;

Aug 2003Apr 2004

Computer Administrator

Yousef Al Shaya

  • Evaluated user needs and system functionality and ensured that ICT facilities meet  these needs;
  • Planned, developed and implemented the ICT budget, obtaining competitive prices from suppliers where appropriate, to ensure cost effectiveness;
  • Scheduled upgrades and security backups of hardware and software systems;
  • Ensured the smooth running of all ICT systems, including anti-virus software, print services and email provision;
  • Provided users with appropriate support and advice;
  • Managed crisis situations, which may involve complex technical hardware or software problems at all times.
  • Mentored and trained new ICT support staff;
  • Kept up to date with the latest technologies

Freelance Securities/Investment Analyst

Silverline Investments

·Analyze financial information to produce forecasts of business, industry, and economic conditions for use in making investment decisions.

·Assemble spreadsheets and draw charts and graphs used to illustrate technical reports, using computer.

·Evaluate and compare the relative quality of various securities in a given industry and interpret data for investment

·Maintain knowledge and stay abreast of developments in the fields of industrial technology, business, finance, and economic theory.

·Monitor fundamental economic, industrial, and corporate developments through the analysis of information obtained from financial publications and services, investment banking firms, government agencies, trade publications, company sources, and personal interviews.

·Prepare plans of action for investment based on financial analyses.

·Present oral and written reports on general economic trends, individual corporations, and entire industries.

·Recommend investments and investment timing to the investing public.

·Contact brokers and purchase investments for companies, according to company policy.


Jul 2009Present

Master in Business Administration

Durham University


Received the best trainee award for Financial and Business Solutions (FABS)
Microsoft Office
MS Word, Excel, Powerpoint, Outlook and MS Access, Microsoft Front page and Publisher


Dynamic and rewarding career reflecting pioneering expertise in research, marketing, implementation and support of educational products and services. As an ardent believer in the power of technology to communicate ideas and advance human endeavours seek a promising career developmental position where the above skills and experience may be fully utilized and further developed.


Member of the British Business Forum, Kuwait (BBF)


Traveling and Hiking


Available on request


Nov 2007Present

Management Development Programme Part 1

British Council
Oct 2008Present

First Aid Training

First Security Group, UAE
Nov 2006Present

International English Language Testing Service ( IELTS)

British Council
Jan 2007Sep 2007

Interactive Marketing Award

Multimedia Marketing.Com Limited, UK
Sep 2002Feb 2003

Diploma in Spanish and French

World Language Lab, India

Diploma in Software Programming

NIIT, India