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Work experience

Feb 2014Present

Sales Executive  store in charge

Crystal Gallery 

Greeting customers who enter the shop.

Be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for.

Being responsible for processing cash and card payments.

Stocking shelves with merchandise. Answering queries from customers.

Reporting discrepancies and problems to the supervisor.

Balancing cash registers with receipts. Dealing with customer refunds.

Keeping the store tidy and clean, this includes hovering and mopping.

Responsible dealing with customer complaints.

Disseminate tasks and orders to employees

Train and evaluate trainees Check the flow of the store from time to time.

Check the products before the opening and closing of the store

Encode the delivered or ordered materials or products Assist the customer with their demands, suggestions and complaints.

Communicate with the manager regarding the sales, employees and other important matters. Act as officer in charge whenever the presence of the Manager is not available.

Oct 2013Jan 2014

Office Assistant

Somewhere hotels

 Dealing with post

Making sure that there is enough stationery

Answering the telephone and passing on calls

Reception duties such as greeting and looking after visitors

Typing and setting up documents such as letters and reports

Keeping computer records up to date

Using office equipment such as printers, photocopiers and fax-machines

Managing staff appointments

Setting up meetings and taking minutes

Jun 2012May 2013

Sales Executive

DEXIT

 Responsible for delivering an outstanding customer service to all customers.

 Providing exceptional customer service to shoppers

Promotion of products and new launches, and cash handling

. Focus on selling and up selling

. Build and maintain customer relationships in order to build strong loyalty

Communicate with customers to assess and satisfy their needs, and meet or exceed their expectations.

Determine the customer needs and respond accordingly.

Assisting with general esquires regarding pricing and merchandise

Restocking product and ordering stock

Apr 2011Mar 2012

Call Center Agent

Teleperfermance Company

 Receive all incoming calls in a friendly and courteous manner and connect the same

Ensure that all calls are attended within three rings.

Attends all guest requests in a courteous manner and ensure that the same is handle

Ensure a clean; tidy and organized work area at all time

May 2008Feb 2011

Team Leader

SagemComminication

 Monitor workers on site during production activities to ensure adherence to ethics and safety procedures

Evaluate manufacturing equipment for safety and functionality

Ensure that products and goods manufactured meet quality standards obtainable in the industry

Motivate workers to enhance production quantity and at the same time maintain high production standards

Check finished products to ensure quality, and that industry standards are met before they are declared ready for use

Keep records of workers performance

Keep records of equipment's, budgets, deliveries and supplies, and make them available to management for evaluation

Create work schedule for workers and ensure that they strictly adhere to it; take attendance to ensure regularity and promptness of workers to duty

Work as middleman between workers and management to create healthy communication

Ensure that work materials are present as at when needed.

Develop production schedule for the execution of projects in a timely manner

Education

  industrial maintenance 

Diploma for the occupation of high level technician in Management of plant
Maintenance Computer as s is ted in profes s ional training center

IT applied in economics sciences

University of economic sciences

DUAL in Data proces s ing applied to management in Univers ity of economics
and management

20032003

Diploma

HHAW high school

Baccalaureate in S cience Economy and Management