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Work experience

Nov 2007Present

Staff Assistant

City of Forest Park Public Works Department

As the Staff Assistant for the Public Works Department, I provide administrative support for the staff/personnel of the department. Which included but not limited to reception functions, customer service, data entry, and general clerical tasks.

Nov 2006Oct 2007

Customer Service Representative


At Publix I began at a cashier position and worked my way up to customer service representative. My duties included but were not limited to cash handling, greeting incoming and outgoing customers, balancing my till (register), stocking shelves, keeping work area clean and organized, and light secretarial work.

Jul 2006Oct 2006


Georgia State University Bookstore

As a cashier for the Georgia State University Bookstore, I performed general customer service tasks including greeting incoming and outgoing customers, responded to routine questions, and resolving customer complaints. I also received/returned  payments for goods and services provided by the bookstore.


Aug 2002May 2006


Mundy's Mill High School

Throughout my high school career I maintained good academic performance and behavior. I also participated and excelled in extra curricular activities.


Operates office equipment
 Operated a personal computer, printer, typewriter, copy machine, fax machine, calculator, telephone, shredder, and other equipment as necessary to complete essential functions.
Data entry functions
Entered, retrieved, reviewed and/or modified data in computer database, and verifies accuracy of entered data and makes corrections.
Cash handling
Received money in payments for various fees and services, balanced revenues and forwarded revenues as appropriate.
Quality customer service
Provided information and assistance regarding department services, activities, procedures, and fees. Distributed forms and documentation as requested, responded to routine questions and complaints and researched problems/complaints to initiate problem resolution.
Operates multi-line telephone
Answered telephone calls and greeted visitors, ascertained nature of business, directed callers and visitors to appropriate personnel, recorded and relayed messages, retrieved messages from voice mail, and initiated and returned calls when necessary.