Call Center Supervisor
Worked in a call center supporting Google Android products. Supervised a team of 15-18 agents. I assisted them with their development, including technical knowledge, customer service skills, metric improvement and morale. I also monitored phone interactions and acted as a middle man between Google, our client, and our management team. Through my client relationship, I was able to put together a subject matter expert team and foster them into an invaluable part of the center and assisted in obtaining additional lines of business.