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I have 10 years experience in the Information Technology field and have completed a Master's Degree in Information Systems with a concentration in Information Security. I have extensive experience in training and course development, network security, server configuration and management and desktop/ remote support. I am able to grasp new technologies and concepts quickly and have a keen attention to detail. I pride myself on my ability to build a rapport with co-workers and colleagues and am committed to building and managing an elite team of IT professionals.

Work experience

Nov 2007Present

Upgrades Implementation Engineer

McKesson Provider Technologies

-Work closely with customers to benchmark, design, plan and implement optimal CIS (Cardiology Information Systems) Solutions.-Plan, coordinate and perform interfaces in the medical environment using HL7 and XML standards.-Resolve technical problems, analyze and evaluate issues that may occur during implementation.-Test, benchmark, and verify that the implemented system is error free and functional prior to delivery to the customer.

Feb 2005Nov 2007

Technical Support Engineer III

Philips Medical Systems
Maintain timely telephone support to customers and field service personnel on HIT Radiology PACS systems. Utilize the latest remote access technologies to provide remote diagnostic support and resolve technical and end user problems. Expedite process for communicating urgent customer issues to management. Set standards to ensure a high level of customer satisfaction is maintained for a call volume averaging 110 calls per month. Consistent participation in accelerated training programs guarantees up-to-date support of customers and field personnel
Jul 2004Feb 2005

Desktop Support Specialist

Ettain Group/ Merial, LTD.
Contract employ hired to specifically image and configure over 100 IBM ThinkPad laptops; coordinate laptop evaluation and rollout process; evaluate SQL Server records for corrupted user data. Provide diagnostics and troubleshooting services through remote connection to field users' computers. Provided comprehensive training for users to maximize usage Microsoft's Contact Management Solution
Jul 2003Jul 2004

Corporate Technical Trainer

Matria Healthcare, Inc.
Facilitated smooth transition during Lotus Notes to Exchange migration and MS Project deployment by offering training and support services to over 200 new and existing employees. Provided training to sales and clinical users assessing targeted needs and varying skill levels. Effective support services for helpdesk and desktop technicians reduced system downtimes. Configured and deployed over 70 new laptops to remote users; supported and resolved remote users' hardware, software, and email issues. Installed and configured over 100 desktop PCs during company expansion. Researched and developed information security training for new security policies.
Feb 2000Feb 2003

Network Administrator/ Senior Instructor

Global Training Solutions/ Executrain
Managed branch consisting of 120-computer network and certification center. Provided end user hardware and software support for employees using problem tracking and resolution procedures and standards. Assisted the administration of servers, including: troubleshooting hardware, software, and peripherals; updating documentation of PC/LAN technologies; and performing backups. Designed and managed PC utilization and student tracking databases. Accurately tracked and maintained an inventory of office PC/LAN equipment. Troubleshot, resolved and documented network connection issues.Maintained Network and System Security .Installed and configured hardware, Microsoft Operating Systems and software in Desktop and laptop systems. Managed classroom Exchange 2000 Server and Altiris Image Server. Researched and provided justifications for selection of new equipment purchases
Sep 1999Feb 2000

Desktop Applications Instructor

New Horizons
Ensured excellent quality of training maintaining a 9.0 average out of a 10 point classroom training evaluation. Conducted classes on various software applications. Designed and developed course outlines and visual aids for specific clients needs. Completed and cataloged end-of-class reports outlining classroom needs and deficiencies.


Sep 2005Dec 2007


Kennesaw State University
Sep 1991Jun 1996


Georgia Southern University


Customer Service
Project Management