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Summary

I am a dynamic and passionate individual with an interest in creative projects and culture. I have varied experiences which culminate in writing, campaign work, catering and customer services. I would consider myself a pro-active person who likes to get involved in creative areas and work collaboratively with others to achieve great things.

Work History

Nov 2015Present

Creative Writer

Personal writing project on place and time

- Working together with other writers and artists on the subject to explore differing views, experiences and perceptions.
- Using social media, websites, and real life connections to produce a network of works (short stories, poems) for individuals to confidently post and discuss their work.
- Aimed to create a safe and inspiring space which artists can use freely for new ideas, edit their work or simply have a conversation about their writing.

Nov 2015Dec 2015

Contact Agent

Debenhams (CAPITA Temps)

- Answering customer queries via phone and email.  
- Investigating commercial orders and product tracking on behalf of the customer. 
- Ordering products and providing advise on delivery times.

Aug 2015Aug 2015

Helpline Adviser

Stepchange Debt Charity

- Liaising with clients affected by problem debt on their income, expenditure and lifestyle.
- Communicating via phone with frequently distressed clients to offer guideline support.
- Data entry of client's financial situation and transferring to internal departments for further investigation. 
(Left post due to illness)

Jan 2015Mar 2015

Graduate Intern (Campaigns)

Lancaster University Disability Services

- Organizing a student-friendly disability disclosure campaign named 'Time to Share'.
- Raising awareness about the different forms of disability, and the benefits of disability disclosure.
- Promoting Lancaster University Disability Services by speaking with students.
- Creating and running events on campus and collaborating with the Student Union.
- Designing posters and cards to promote events.
- Managing social network sites including Facebook/Twitter to reach a larger audience and engage students to discuss issues on a variation of platforms.
- Work interpersonally with students, taking an active role in promoting and discussing disability and well-being issues.

Nov 2014Dec 2014

Customer Service Representative

MyHermes

- Delivering excellent customer care via phone and email.
- Communicating with internal departments and negotiating complex issues to retrieve parcels.
- Using a range of Data Systems including CRM, Cisco, Web-tracking and Pulse.
- Updating and maintaining customer case files and correspondence.
- Organizing own work load. 

Mar 2011Dec 2011

Waiting Staff

Nando's Restaurant

- Giving a warm welcome to all guests and showing them to their seats.
- Serving food and beverages in a timely manner.
- Effective team player who is communicative and willing to help others. 
- Excellent interpersonal skills with customers and colleagues. 
- Re-stocking condiments, making coffee, maintaining coffee and yogurt machine, maintaining cleanliness.
- Assisting customers with queries about the menu, table bookings and any other product queries. 

Jan 2010Sep 2010

Baking Assistant

SugarMe Cakes

- Baking and decorating a range of cakes (including specialist diets)
- Aiding client consultations, bookings and meetings to arrange orders.
- Promoting and advertising business, including managing the website, distributing pamphlets and liaising at catering events. 

Education

20112014

Media & Cultural Studies (2:1 BA Hons)

Lancaster University

Feminism and Gender studies Analyzing gender roles in our society and how these control the lived experiences of men, women and those of different gender identities. Relating this to attitudes towards sexuality and conformity in public and private spaces. 
Race Relations in Society - How historical racism has translated into the modern world and how media recognizes, supports or repels racist ideals. 
Latin & European CinemaCultural themes and perspectives of a variation of cinema, looking at language, semantics and cultural expression through the lens. 
DissertationLooking at Orientalism, cultural and gender intersections, and British attitudes towards Islam and the wearing of the Veil. 

English Literature & Creative Writing (Minor 2:1) 
- Writing poetry and prose while experimenting with different writing styles for differing cause and effect.
- Performing personal works and receiving feedback, class discussions and a range of creative workshops.
- Shakespeare, modern, post-modern texts and also Victorian texts.

Volunteering

Befriender                                                                                                                                              2009 - 2010
OPAL (Older people's action in the locality)
- Befriending isolated and vulnerable individuals
- Providing support and guidance on sensitive issues i.e. depression, loneliness, health problems.

Interests

I have a large range of interests which currently revolve around a writing project on the subject of place and time. The project began in 2015 and I have since collaborated remotely with other writers about the concept. I also enjoy baking, cooking, and visits out to galleries and museums.