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Experienced IT professional with Microsoft and Novell certifications and many years of experience in network systems and desktop support. Comfortable in a wide range of platforms and environments. Good team player, takes pro-active initiative for getting things done right, assumes additional responsibilities, and enjoys learning new systems and software. Specialty areas include:

  • Desktop Imaging/Windows PE
  • Helpdesk Desktop Support
  • Windows Active Directory
  • Testing and Troubleshooting
  • Systems & NetworkUpgrades
  • Microsoft Exchange 2007
  • EMC Storage Networks
  • Windows 7
  • Commvault Galaxy Backup

Technology Summary

Operating Systems: Windows 2000/2003/2008 Active Directory, Novell Directory Services, Windows 3.1, 95/98/NT, 2000/XP/Vista, and Windows 7, DOS, Citrix Metaframe.

Hardware: Cisco Routers/Switches, Compaq, Dell, Ethernet 10/100/1000, HP.

Software: Microsoft Office Suite 2000/2003/2007/XP, Microsoft Exchange 2007, Visio 2007, Microsoft SharePoint Services 2007, DOCS Open/DM5, iManage, Veritas Backup Exec, Commvault Galaxy, VPN, Proxy Networks, Norton Antivirus Corporate Edition, Sophos Antivirus, Sunbelt VIPRE, Symantec Ghost, Windows PE, Windows WIM and Windows Deployment Tool Kit for Windows 7, Altiris, WinInstall, Blackberry BES, Track-IT, Foot Prints.


Jim Darsigny , Chief Information Officer, Brown Rudnick LLP (colleague)managed you

“Ron is a very hard worker with strong hardware and operating system skills. He is tenacious when addressed with a problem and will pursue a resolution regardless of how much effort it requires. Even at the busiest of times, Ron is willing to take on additional work or to learn new skills. Keeping up to date on technology and adding to his knowledgebase are of tremendous importance to Ron and add to his ability to contribute to the team effort. In addition to his positive attitude to work, Ron's easygoing nature make him a good teammate. People like working with Ron because he is easy to get along with, shares both the responsibility and the credit for tough jobs, and volunteers for difficult tasks. Ron is a valuable asset on a desktop administration team.” July 12, 2010

Connie Kelly , Graphic Designer, Brown Rudnick (colleague)worked with you

“First and foremost, Ron knows his stuff! He came to my aid so many times when I was in need and ALWAYS with a smile on his face. You couldn't find anyone more knowledgeable in his field or nicer to work with. He was always recommending ways that you could improve the efficiency and speed of your computer and giving you a list of software that you could get to do the job. My computer is much happier today due to Ron because it is less cluttered with debris that is not caught in your spam filter. Ron would be a valuable member to anyone's team and, as stated above, they would be lucky to have him.” February 17, 2010

Maureen Redhead , Business Systems Support Analyst, IT (colleague)worked directly with you

“Ron worked in the Network department when I was in User Support. Ron taught me everything I needed to know to be the best I could in my job. He was always willing to help whenever needed. He was so knowledgeable of his job that I knew there was nothing I could ask that he couldn't assist with. I went into that job with practically no IT knowledge but Ron was there to teach me everything I needed to know so that our entire department benefited. After he would teach me a fix to something, I in turn would show my coworkers how to do it. I later put much of that information into a training guide for new hires. Ron was always trying to better his knowledge of his job and increase efficiency for our firm. Any office needing a network technician would strike gold by hiring Ron. I cannot over emphasize just how beneficial he would be to any IT department. He is by-far one of the nicest and most capable people I've ever worked with.” March 17, 2009

Dawn Brooks , Network Technician, Brown Rudnick (colleague)worked directly with you

“I worked side by side with Ron every day at Brown Rudnick. He was always very easy to work with and ALWAYS did his share of the work and more. He is always willing to help with anything he knows how to do and is willing to learn if he doesn't know. Ron was always a pleasure to work with.” December 29, 2009

David Golden , Partner, Brown Rudnick (colleague)managed you indirectly

“Ron is truly great at what he does. He solved many many problems for me during our time together at the same firm. Whenever I had a computer-related issue that no one else could puzzle out, Ron was always there to fix it. Ron works efficiently and without complaint. He would be an essential piece of any IT team, and the company he works for will be very lucky to have him.” February 11, 2010

Work experience

Nov 2008Present

Helpdesk Support Specialist


Since November 2008, I have been job hunting and working to increase my education (Have also been working as a handyman and landscaper). I also have completed several Microsoft training courses including installing and configuring Windows Vista, and using Vista. Installing and configuring Microsoft Office 2007 and using Word, Excel, and Sharepoint Services 2007. I obtained the Microsoft MCTS certification on Exchange Server 2007, and completed a Clinic Configuring and Deploying Windows 7 using the Windows 7 Deployment Tool Kit.

Jan 2004Nov 2008

Network Technician

Brown Rudnick

Ronald Diamond72 Lake Street Arlington, MA 02474-8510781-646-1782e-mail: [email protected] managed Windows 2000/2003/XP network and handled allHelpdesk technical support. Took initiativeto research new technologies and then drove projects thatconsistently improved system performance, efficiency andstability. Installed/maintained servers 2000/2003/2008, set up userapplications and maintained all users/groups in Active Directoryand Hummingbird Document Management. Performedhardware/software upgrades, system backups and usertraining.KEY ACCOMPLISHMENTS:* Established asset management process and facilitatedaudits of software licensing by installing CentennialDiscovery to track all hardware/software.* Decreased time to complete desktop upgrades 30% bycreating images for all PC hardware and developing setupprocedures to allow remote and unattended imaging.* Resolved issue of lost emails by obtaining a patch fromCommvault that rectified the problem, then created aninstall package to fix all user PCs.* Significantly reduced support calls by authoringtraining materials for new employees and user supportpersonnel.* Initiated process of producing weekly reports formanagement and team, enhancing communication and ensuring noissues fell through the cracks.* Created/maintained automatic software distributionusing WinInstall software.Environment: Windows 2000/2003/XP, Active Directory, SAN,Hummingbird, Centennial Discovery, Symantec Ghost, Commvault Galaxy,Backup Exec, WinInstall, pcAnywhere, Proxy Networks, Microsoft Office 2003, Microsoft Exchange 2000/2003.


Network Technician

Holland+Knight LLP
HOLLAND+KNIGHT LLP, Boston, MA; 1994 - 2002 NETWORK TECHNICIAN; 8 years Charged with administering Novell Directory Services and a Windows 2000 Active Directory network. Core team member traveling to new offices to set up hardware/software and train end-users. Managed backups, desktop/laptop images and Avaya phone PBX and Audix voicemail systems. KEY ACCOMPLISHMENTS: * Planned and led migration of Novell network to new equipment and operating system software, increasing network speed by 30% and lowering setup and maintenance time by 10%. Successfully migrated all data and applications in 16 weeks, with no interruption in user service. * Performed on-site integration of voice and data systems of newly purchased offices, including servers, desktops, laptops, routers, switches, phone/voice mail and user training. Ensured each office was fully functional within 2 weeks. * Set up temporary office space and upgraded PCs and laptops in NYC after 9/11; had the office up and running in one weekend. * Facilitated knowledge transfer by documenting procedures for installing and configuring all software applications. Environment: Windows 2000, Novell, Active Directory, Ghost, ARCserve, Veritas Backup Exec



Wentworth Institute of Technology
Feb 2003May 2003

Microsoft MCSA Certification

New Horizons
Jan 1994Apr 1994

Novell CNE Certification

Boston University


Microsoft Sharepoint Services 2007
Microsoft Exchange 2000/2003/2007
Microsoft Office 97-2003/2007
Windows 2000/XP/Vista/7
Desktop Support
Active Directory