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Over ten years of experience in administrative roles have given me excellent organizational, multi-tasking and prioritizing skills. 

Work experience

Jan 2013Present

Enrollment and Billing Coordinator

YWCA McLean County

Front Desk Supervisor

  • Supervision of two employees
  • Assigning tasks as needed
  • Review time sheets and perform both 90 day and yearly performance reviews

Accounts Receivable

  • Responsible for all child care accounts including both private pay and subsidy
  • Process of all incoming payments and application to appropriate account
  • Preparation of DHS billing certificates
  • Preparation of all deposits and including payments from the state
  • Reconciliation of accounts

Enrollment Coordinator

  • Responsible for all enrollment and registrations and maintenance of spreadsheets
  • Created, implemented and maintained new filing system
  • Create and design monthly child care newsletter
  • Regularly complete subsidy paperwork/understand the rules and regulations of subsidy assistance
  • Provide customer service to clients, including bilingual translation to Spanish-speaking parents
  • Maintain security through the door system and emergency contact sheets
  • Graphic design of flyers and other promotional materials

Wellness Committee Chair Person

  • Organize committee and meeting schedules
  • Organization of events and fundraisers to raise awareness on healthy lifestyle habits

Feb 2009Jul 2011

Claims Service Assistant

State Farm Insurance

Provide administrative support to Claims Adjusters

Team Leader

  • Assign duties to fellow team members and oversee every day team functions
  • Responsible for entering new claims into the computer system


Aug 2005Jul 2007

Bachelor of Arts in Psychology

Florida International University

Coursework in all areas of psychology.


Techinical Skills

Proficient in:

  • Microsoft Word, Excel, Power Point and Outlook
  • Internet Browsers and Applications
  • Photoshop
  • Child Care Manager
  • Financial Edge
  • Multi-Ad Creator
  • 60 WPM Typing
  • Multi-Line Phone
  • Copy Machine jams and functions
  • Fax Machine

Other skills include: 

  • Web Design
  • Graphic Design
  • Blogging, photo editing and social media
  • Bilingual in English and Spanish