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Work experience

Jan 2007Jun 2010

Service Center Manager/Logistics Engineer

YRC Logistics

Facility Manager for the YRC Logistics distribution terminal in Oklahoma City, OK. Direct responsibility for the overall operation of the site including: Operations, HR, Risk Management, DOT Compliance, P&L, CRM, Safety, and reporting. During my tenure I also completed my MBA.

Quickly analyzed financials and operations to identify deficiencies, redundancies, and opportunities to control costs and improve revenue, profitability, and retention; increased revenue 18%, bolstered net income by 209%, held expense growth to 11%, and achieved a 99.63% customer service index.Selected to travel to underperforming sites to lead turnaround initiatives. Perform on- and off-site research, review key performance indicators (KPI), and work closely with terminal teams to identify operational, service, and financial flaws. Create executable corrective action plans to yield desired results.

May 2000Jan 2007

Manager - Operations & Engineering

AT&T

Managed all planning, analysis, and technical design associated with capital funds projects to deliver cutting-edge technologies; directed $2.25M in projects, managing or overseeing the project lifecycle from order intake through site review, budgeting, proposal design, project activation, procurement, vendor relations, installation, and turn-up.

As Manager of Engineering Implementation, analyzed data to trigger bidding opportunities in addition to leading internal infrastructure development projects; cut errors and increased productivity by streamlining processes and designing easy-to-order equipment packages. Created RFPs, solicited and managed vendors, administered project budgets, and ensured achievement of stated deliverables.

As Traffic Planner, conducted detailed analysis to design efficient, high-capacity routes; removed 80% of discontinued equipment from the network within 6 months, greatly enhancing performance and speed. Oversaw the introduction of new network fiber equipment, meeting all deadlines and budgets.

As Manager of Local Field Operations, supervised a 20-member union staff while seeking opportunities to reduce overhead and maximize efficiencies; reduced staff by 20%, cut overtime 70%, and streamlined inventory levels, eliminating 30% of select parts.

Education

20062007

MBA

Oklahoma Christian University

Elective Courses:Project & Technology ManagementQuality Assurance & ControlOrganizational Development & Design

19992002

BBA

University of Central Oklahoma

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YRC Highlights:

AT&T Highlights:

Core Competencies:

Process / Work Design

Metric Development

P&L Management

Team Leadership

Project Planning

Instruction / Mentoring

Finance Accounting

Professional Summary:

Proven to Guide Performance Improvement Plans and Actions; Track Record Achieving Strong Gains in the Areas of Profitability, Revenue, Efficiency, Cost Control and Client Retention.

  • Strong research and quantitative analysis skills fuel ability to identify operational and financial deficiencies, implement sustainable corrective actions and drive long-term strategic planning.
  • Managed multimillion-dollar operations and project budgets utilizing understanding of cost structure and analytics to optimize fiscal resources and drive on-time, within-budget project completion.
  • Relationship builder with savvy interpersonal skills and the ability to forge partnerships with clients, vendors, staff and employees at all levels.

Additional Experience:

Adjunct Finance Professor - Southern Nazarene University,2008-Present

  • Plan, prepare, and deliver lesson plans for upper division finance courses
  • Instruct, mentor, and aid students for a future position in finance

Readiness Instructor – Oklahoma Air National Guard, 1997-2000

  • Oversaw training and mission readiness for Civil Engineering (CE)
  • Provided classroom instruction on nuclear biological and chemical warfare.
  • Brief base commander on base response plan developed for nuclear, biological or chemical attack.

 Tactical Aircraft Maintenance – United States Air Force, 1993-1997

  • Troubleshot, oversaw, and performed aircraft maintenance for F-15.
  • Two-Time Air Force Achievement Medal Recipient

Certifications:

Power Engineering – Direct Current Certification

Computer Skills Summary:

MS Office Suite, MS Project, Oracle; SAP; SAS; Quality Control Charts; AS400; Business Objects; STARS; Kronos; TIRKS; Dashboard; POS; CAMS; Granite; Crystal Reports; RDMS