Stephen Fleming

Stephen Fleming

Work History

Work History
Jan 2007 - Jun 2010

Service Center Manager/Logistics Engineer

YRC Logistics

Facility Manager for the YRC Logistics distribution terminal in Oklahoma City, OK. Direct responsibility for the overall operation of the site including: Operations, HR, Risk Management, DOT Compliance, P&L, CRM, Safety, and reporting. During my tenure I also completed my MBA.

Quickly analyzed financials and operations to identify deficiencies, redundancies, and opportunities to control costs and improve revenue, profitability, and retention; increased revenue 18%, bolstered net income by 209%, held expense growth to 11%, and achieved a 99.63% customer service index.Selected to travel to underperforming sites to lead turnaround initiatives. Perform on- and off-site research, review key performance indicators (KPI), and work closely with terminal teams to identify operational, service, and financial flaws. Create executable corrective action plans to yield desired results.

May 2000 - Jan 2007

Manager - Operations & Engineering

AT&T

Managed all planning, analysis, and technical design associated with capital funds projects to deliver cutting-edge technologies; directed $2.25M in projects, managing or overseeing the project lifecycle from order intake through site review, budgeting, proposal design, project activation, procurement, vendor relations, installation, and turn-up.

As Manager of Engineering Implementation, analyzed data to trigger bidding opportunities in addition to leading internal infrastructure development projects; cut errors and increased productivity by streamlining processes and designing easy-to-order equipment packages. Created RFPs, solicited and managed vendors, administered project budgets, and ensured achievement of stated deliverables.

As Traffic Planner, conducted detailed analysis to design efficient, high-capacity routes; removed 80% of discontinued equipment from the network within 6 months, greatly enhancing performance and speed. Oversaw the introduction of new network fiber equipment, meeting all deadlines and budgets.

As Manager of Local Field Operations, supervised a 20-member union staff while seeking opportunities to reduce overhead and maximize efficiencies; reduced staff by 20%, cut overtime 70%, and streamlined inventory levels, eliminating 30% of select parts.

Education

Education
2006 - 2007

MBA

Oklahoma Christian University

Elective Courses:Project & Technology ManagementQuality Assurance & ControlOrganizational Development & Design

1999 - 2002

BBA

University of Central Oklahoma