Service Center Manager/Logistics Engineer
Facility Manager for the YRC Logistics distribution terminal in Oklahoma City, OK. Direct responsibility for the overall operation of the site including: Operations, HR, Risk Management, DOT Compliance, P&L, CRM, Safety, and reporting. During my tenure I also completed my MBA.
Quickly analyzed financials and operations to identify deficiencies, redundancies, and opportunities to control costs and improve revenue, profitability, and retention; increased revenue 18%, bolstered net income by 209%, held expense growth to 11%, and achieved a 99.63% customer service index.Selected to travel to underperforming sites to lead turnaround initiatives. Perform on- and off-site research, review key performance indicators (KPI), and work closely with terminal teams to identify operational, service, and financial flaws. Create executable corrective action plans to yield desired results.