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SKILLSET

  • Expert knowledge of computer and smartphone repair
  • Advanced networking experience with large and small computer networks
  • Experienced with Linux
  • Work well alone or as part of a team
  • Willing to do hard work, not afraid to deal with upset customers
  • Act quickly in an emergency situation
  • Know how to ask for a sale and have plenty of sales experience
  • Can work very well with spreadsheets
  • Experienced with desktop publishing, advertising, Photoshop, and graphic design

EXPERIENCE

Apr 2009Present

Manager / PC and Smartphone Technician

iPhix Canada

Responsibilities of day to day retail operation included refilling of ink cartridges and remanufacturing of laser toners.  Management duties included project assignment, shift scheduling, inventory management and product ordering, bank deposits, conflict resolution, pickup and delivery of product, and maintaining the company’s internal computer network.  Worked to redesign and fully re-brand and expand the store from Ink Well to iPhix and introduce a new primary line of services, including PC repair and cell phone screen replacement.

Apr 2007Sep 2007

Customer Service Rep. / Data Processor

Teleperformance

Provided billing support for Bell ExpressVu satellite TV.  Activated new accounts and made adjustments to programming for customers across Canada.  Changed position in June 2007 to a data entry position processing and applying discounts for the Bell Bundle.

May 2003Apr 2007

Manager / Senior Technician

Seaway MicroTek / Headway Computer Store

Assisted in designing and opening store for business.  Composed quotes, offered phone support, repaired, cleaned, upgraded, maintained, built and sold PC's and peripherals.  Prepared advertising and graphic work, shipped and received product, and processed RMA's. Modeled and helped construct a new larger location and moved the store in July 2005.

Sep 2000Feb 2002

PC Technician

Crawford Microsystems

Composed quotes for custom computer systems.  Was promoted to senior technician in April 2001.  Repaired, cleaned, upgraded, maintained, built and sold computer systems.

VOLUNTEER EXPERIENCE

  • 2015 to present - Historical reenactor portraying a military gunner from the Brockville Ottawa Railway Artillery from 1866 / 1867
  • 2015 to Present - Field Officer for Canadian Coalition for Firearm Rights
  • 2014 to 2015 - Field Officer for Canada's National Firearms Association
  • 2013 to 2016 - Vice President of the Kingston Fish and Game Club
  • 2004 to 2005 - Scout Leader
  • 1999 - Spot Light Operator at Upper Canada Playhouse
  • 1999 to 2000 - Announcer / DJ for CISD, The Storm 107.7 fm

EDUCATION

2007

Security Guard Certification

Canadian Institute of Security Specialists
19952000

Grade 12

Seaway District High School


19992000

PC Technician Degree

SCI College