Joseph Zoucha

Joseph Zoucha

Work History

Work History

Operator

HP

  • Monitored printers and resolved printing issues
  • Ran scripts on file to run multiple printers at once
  •     Wrote reports on printer efficiency 
Jun 2012 - Present

Identity and Access Management

Teksystems at Providence
  • Triages customer requests through various tools, troubleshooting and resolving end-user technology issues.
  • Escalated incidents related to software, hardware and interfaces
  • Documenting progress and resolution of incidents
  • Ensure critical events are communicated and resolved in a timely manner
  • Create client access accounts within active directory and adding them to proper groups
  • Created local domain, global and universal groups and setting security permissions to the proper folder
  • Build Exchange accounts, email boxes, distribution list, and contacts for clients.
  • Adheres to documented standards, policies and procedures
  • Worked on giving users access in McKesson and Epic applications
  • Helped users understand application’s technical aspects
  • Extensive use of Microsoft applications: Word, Excel, Outlook, Lync
Aug 2011 - Jul 2012

Customer Support Technician

Teksystem at Peacehealth
  • Worked on Canon printers, HP (desktops and printers) and Lenovo (laptops, desktops and all-in-ones)
  • Helped with break/fix tickets
  • Assembled and disassembled computers
  • Created computers for deployment by imaging, making ip reservations, data migrations, configuring pc’s to active directory groups, pushing packages and doing quality assurance
  • Deployed computers to end users as part of a project of more then a couple thousand clinical computers
  • Created documents using Microsoft programs access, and excel for database entry and word for informational instructions
  • Used administrative utilities including active directory users and computers, DHCP, SCCM client center, and SCCM configuration manager console
  • Set up VPN, bitlocker, registry entries, and Bios entries
  • Installed and troubleshoot hospital software by McKesson
  • Stored inventory into tracking system
  • Worked in Windows 7 and Windows XP operating system environments

Education

Education

AAS

Heald College

BS

Concordia University

Skills

Skills

Microsoft office Suite

Certifications

Certifications

Security+

Comptia

Network+

Comptia

A+

Comptia