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Work experience

8-2013

Associate Systems Analyst

Legacy Health
  • Triages customer requests through various tools, troubleshooting and resolving end-user technology issues
  • Ensure critical tickets are communicated and resolved in a timely manner
  • Create client access accounts within active directory and adding them to proper groups
  • Documenting progress and resolution of incidents
  • Worked on giving users access in Epic applications
  • Advanced use of Excel graphs, tables and formulas including vlookup and pivot tables
  • Creation of new processes and writing standard operating procedures
  • Auditing list of users, groups and security access to determine requirements
  • Creating comprehensive spreadsheets to keep database in separate systems up to date
  • Verifying sensitive information in user accounts is accurate
6-20128-2013

Identity and Access Management

Providence
  • Triages customer requests through various tools, troubleshooting and resolving end-user technology issues
  • Escalated incidents related to software, hardware and interfaces
  • Documenting progress and resolution of incidents
  • Ensure critical events are communicated and resolved in a timely manner
  • Create client access accounts within active directory and adding them to proper groups
  • Created local domain, global and universal groups and setting security permissions to the proper folder
  • Build Exchange accounts, email boxes, distribution list, and contacts for clients
  • Adheres to documented standards, policies and procedures
  • Worked on giving users access in McKesson and Epic applications
  • Helped users understand application’s technical aspects
  • Extensive use of Microsoft applications: Word, Excel, Outlook, Lync

Education

AAS

Heald College

BS

Concordia University

Certifications

Security+

Comptia

Network+

Comptia

A+

Comptia