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Results-oriented Global Project Manager and Relationship Manager with more than 20 years of experience coordinating complex projects in the high-tech and telecom industries. Exceptional critical analysis and problem solving skills. Outstanding ability to manage multiple time-sensitive tasks simultaneously. Exceptional communication skills and proven talent for participative leadership. Solid business acumen and “big picture” outlook. Reliable, creative, and consistent. 

Work experience

Jul 2009Present

Project Manager


Create and execute project work plans. Identify and schedule optimal resources and assign responsibilities. Manage operations and logistics for multiple projects. Effectively apply FusionStorm methodologies and enforce project standards. Prepare and deliver engagement presentations and reviews. Minimize exposure and risk on projects. Accurately forecast revenue, profitability, bill rates, and utilization. Assure Statement of Work documents are properly executed. Facilitate team meetings and client meetings. Communicate with superiors and clients. Resolve and/or escalate issues in a timely fashion.

Mar 2008Aug 2008

Project Manager

Produced a high-level project for West Region. Built project plan detailing milestones, project tasks, timelines, dependencies, and associated resources. Served as liaison between T-Mobile outsourced Provisioning and internal departments. Tracked progress to keep project on schedule. Created and distributed weekly reports for management.

Apr 2005Mar 2008

Service Relationship manager

British Telecom

Global Service Manager for West Coast clients. Analyzed trouble tickets and network issues. Administered credits in accordance with contract service level agreement. Project managed global location site installs and decommissions. Interfaced between sales and operations. Communicated daily with customers to maintain superior levels of service. Conducted monthly service review meetings. Managed installation of DSL and routers for Starbucks locations in Germany, including creating project plan, leading meetings, and coordinating follow-up activities. Developed and implemented new order flow process.


Independent Consultant

Consulted on telecommunications products for pre and post-sales implementation.

(While attending the California Culinary Academy).

Aug 2000Sep 2002

Sr. Manager Carrier Relations

Switch and Data

Oversaw Carrier Relations department for West Coast and East Coast co-location neutral company. Analyzed sites for entrance facility configuration. Negotiated the carrier space, wrote contracts, and coordinated with company’s legal department for “Meet Me Room” space, conduit, and power. Managed installs with Site Managers insuring carrier connectivity and successful customer installs. Collaborated with sales managers to develop annual forecasts for existing and prospective clients. Actively participated with sales team and clients regarding connectivity into sites. Resolved telco issues for customers. Negotiated with needed carriers to bring services into sites. Developed and implemented the company’s carrier list.

Aug 1997Aug 2000

Sr. manager Carrier Relations

Oversaw Carrier Relations department. Recruited and organized team in charge of pricing, contract negotiations and reviews, internal and external escalations and telco reviews. Collaborated with Sales and Engineering on annual forecasts. Organized and chaired quarterly and annual meetings between Operations, Engineering, and Network Control Center and local access providers. Managed selection process for local access pricing software used by Sales to quote local loops in real time for customers. Evaluated software companies. Negotiated contract. Managed installation. 


Sep 2002Jun 2004

Baking and Pastry

Sep 1972Jun 1975


Tacoma Community College Community College


Project Management
Contract Negotiations
Customer relationship
Vendor relations


Jan 2007Mar 2009

Project Management

UC Berkeley
Sep 2002Jun 2004

California Culinary Academy

Baking and Pastry CertificationsIa