Summary

SUMMARY Exceptional professional with strong disaster response experience. Strong leadership and successful team building skills. Excellent technical, communication, presentation and customer service skills. Resourceful problem solver with proven ability to bring a quick resolution to challenging situations.

Work History

Work History
Sep 2005 - Present

Disaster Operations Specialist

FEMA

Stafford Act Disaster Assistance Employee

Working knowledge in a number of functions including Community Relations, Individual Assistance, Direct Housing Operations, Public Assistance and Logistics. Extensive project and staff management experience. Perform duties as a Team Lead for Direct Housing Operations and supervise staff during field operations, participate in field staff meetings and address any pertinent concerns or issues of the DHOPs mission. Perform field activities that include site assessments, site development and unit installations. Perform routine and emergency maintenance of each unit. Complete deactivation process of temporary housing units. Complete Lease-in and Lease-out of applicants. Also ensure all documentation is properly completed while performing site inspections, lease-in/lease-out of applicants for each unit. Monitor commercial sites and FEMA built group sites for status and condition of emergency housing units. Perform field functions that entail identifying political, social, religious, ethnic, business, and other interest group leadership for the purpose of developing a team effort in the recovery process. Provide the vital information link between DHS/FEMA, the State, local communities and those affected by disasters. Collect and disseminate information to and from affected communities. Locate individuals who may need special assistance or encouragement to initiate the application process. Maintain the highest standards of customer service to colleagues, co-workers, and those affected by the disaster.

Jun 2010 - Present

Firefighter

DEPEW FIRE DEPARTMENT

Responsibilities included: driving emergency vehicles; performing search and rescue tactics; assisting ambulance personnel in life saving techniques; fire suppression and hazardous material emergency response. Maintained New York State certification for Firefighter I and continuing education for firefighting functions. Learned additional skills with department members in firefighting, first aid, hazardous material response and emergency extrication processes.

May 2000 - Apr 2010

Firefighter/EMT

Pine Hill Hose Company #5

Responsibilities include: supervising firefighters at training and emergency scenes; driving emergency vehicles; performing search and rescue tactics; assisting ambulance personnel in life saving techniques; fire suppression and hazardous material emergency response. Maintained New York State certification for Emergency Medical Technician and continuing education for firefighting functions. Trained department members in firefighting, first aid, hazardous material response and emergency extrication processes.

Jan 2008 - Sep 2008

Claims Adjuster

GEICO

Assisted customers who needed to report insurance claims following accidents or other losses by receiving telephone calls from policyholders, claimants and repair shops regarding accidents and repair bills. Efficiently verified accident facts and determined policy coverage. Maintained the ability to manage time and resources effectively. Handled incoming calls and made outbound calls for additional information while processing necessary paperwork to close claims as quickly and efficiently as possible. Ability to make decisions quickly and be responsible for gathering accident information and determining coverage and payout amounts.

May 2003 - Jan 2008

Customer Care Rep - HSD

Time Warner Cable

Provided technical support for customers via telephone. Assisted customers with high speed internet tools such as the web site, web mail, and personal web space. Provide technical support assistance with cellular phone troubleshooting, billing issues and product ordering. Answered incoming calls, diagnosed and resolved problems, provided feedback to customers and maintain logs and daily reports.

Jun 1998 - Jan 2003

Computer Support Specialist

Ingram Micro

Provided first-level technical support for business end-users via telephone. Assisted customers with Ingram Micro eSolutions tools such as the web site, electronic price guide, and speedsource. Provided secure transactions for eSolutions tools, assisted customers with EDI transmissions, ftp files or tn3270 access, maintained logs and daily reports. Answered 100 daily incoming calls, diagnosed and resolved problems, and provided feedback to customers. Accomplishments: • Effectively investigated and eliminated data processing error code for electronic pricing tools. • Received promotion to Level II within 18 months for excellent job performance. • Assisted in the successful implementation of credit card transaction feature on company website. • Participated on monthly website improvement/troubleshooting team that identified and implemented process changes resulting in reduced cost

Jul 1994 - Jul 1999

Firefighter/EMT

U-CREST FIRE DEPARTMENT

Responsibilities included: supervising firefighters at training and emergency scenes; driving emergency vehicles; performing search and rescue tactics; assisting ambulance personnel in life saving techniques; fire suppression and hazardous material emergency response. Maintained New York State certification for Emergency Medical Technician and continuing education for firefighting functions. Trained department members in firefighting, first aid, hazardous material response and emergency extrication processes.

Jul 1997 - Jun 1998

Technical Support Specialist

ClientLogic
Answered incoming telephone calls, assisted customers with concerns regarding their Sony Vaio PC's and Web-TV systems, troubleshot and fixed hardware and software conflicts, maintained logs and daily reports.
Mar 1996 - Jul 1997

Security Officer / EMT

Securitas Security Services USA, Inc.
Shift supervisor overseeing security, daily reports, assessment and treatment of injured/ill employees or students at Occidental Chemical (Durez Division), Outokumpu American Brass, & Tonawanda High School.
May 1993 - Aug 1996

Staff Photographer

The Fire Fighter Newspaper
Jul 1992 - Mar 1996

Material Control Specialist; Security Guard

Sierra Technologies
Controlled primary stockroom of material used in military radar systems. Maintained accurate inventory, processed transactions on database, ran daily reports, and restocked shelves.
Jul 1986 - Jul 1992

Security Specialist

United States Air Force
Supervised personnel on security procedures, provided security for the President of the United States and other Dignitaries during visits to base; apprehended suspects and transported prisoners; processed paperwork; controlled incident scenes and established incident command center, conducted investigations and performed traffic stops.
Jun 1985 - Jul 1989

Firefighter

DEPEW FIRE DEPARTMENT

Responsibilities included: driving emergency vehicles; performing search and rescue tactics; assisting ambulance personnel in life saving techniques; fire suppression and hazardous material emergency response. Maintained New York State certification for Firefighter I and continuing education for firefighting functions. Learned additional skills with department members in firefighting, first aid, hazardous material response and emergency extrication processes.

Education

Education
2002 - 2009

Emergency Management

Emergency Management Institute
1985 - 2009

Emergency Services

Erie County Fire Training Academy
1986 - 1986

Certificate

Community College of the Air Force
1982 - 1986

Regents Diploma

Depew High School

Top Secret/SCI

United States Air Force