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Work experience

Mar 2008Present

Technical Support Representative

Etisalat

Education

Jan 2001Dec 2004

B.E

Usman Institute of Tech(Hamdard University)

Skills

ccnp,ccna,computer hardware

Summary

Analyzing & troubleshooting connectivity problems to the Internet through DSL, ISDN, Dialup,IWAN,3.5 G ROUTER and Cable modems. Ø Maintain a log of customer calls and queries to follow up on unresolved issues, analyze and resolve problems according to priorities and time frames laid out. Ø Supporting MS Windows and wireless users in configuring their systems for Internet Connectivity Ø Address technical issues faced by various customers troubleshoot the CPE/Line related issues online and follow the functional escalation of issues to other concerned sections.

Specialties:

ROUTERS,SWICHES,EDITING MACHINES,RTX CARDS,CLIENT SIDE ISSUES,SERVER SIDE ISSUES

Interest

WANT TO WORK IN AN ORGANIZATION WHERE I CAN GROWTH MY FUTURE

Certifications

Jan 2003Jan 2006

CCNP,CCNA,COMPUTER HARDWARE

CISCO,SINDH BOARD