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Summary

Ø Analyzing & troubleshooting connectivity problems to the Internet through DSL, ISDN, Dialup,IWAN,3.5 G ROUTER and Cable modems. Ø Maintain a log of customer calls and queries to follow up on unresolved issues, analyze and resolve problems according to priorities and time frames laid out. Ø Supporting MS Windows and wireless users in configuring their systems for Internet Connectivity Ø Address technical issues faced by various customers troubleshoot the CPE/Line related issues online and follow the functional escalation of issues to other concerned sections.

Work History

Mar 2008Present

Technical Support Representative

Etisalat
Mar 2008Present

Technical Support Representative

Etisalat
Address technical issues faced by various customers troubleshoot the CPE/Line related issues online and follow the functional escalation of issues to other concerned sections. Analyzing & troubleshooting connectivity problems to the Internet through DSL, ISDN, Dialup,IWAN,3.5 G ROUTER and Cable modems. Maintain a log of customer calls and queries to follow up on unresolved issues, analyze and resolve problems according to priorities and time frames laid out. Supporting MS Windows and wireless users in configuring their systems for Internet Connectivity. Explain the packages of Internet services like SHAMIL(DSL,CABLEMODEM,IWAN),3.5 G ROUTER,,DIALIP,BUSINESSONE(WEBHOSTING,DOMAIN NAME REGISTRATION)etc. 3 Years working experience in Business Plus TV as; Responsible for providing full support and trouble shooting of Networks, Including Server and Clients Machines. SERVER SIDE:- Kerio Winroute Squid Mdaemon Cute Ftp CLIENT SIDE:- Desktop Machines Printer Machines Editing Machines NLE Editing Card (RTX 100) PROJECTS :- ACADEMIC PROJECTS AND REPORTS:- Transformation Of Images Puzzle Game Checkers (Chess) Flight Reservation System Database Design Digital Clock Power Supply Dc Drive Speed Controller Using Armature Voltage Control Technique(FYP Project)
Jan 2005Feb 2008

System Support Engineer

Business Plus TV
Jan 2001Jan 2004

I have graduated

Usman Institute of technology
. As a part of the course I had undergone training in my final year project Dc Drive speed controller using Armature voltage control technique which was sponsored by the Company Alghazal press. In addition I have also attained my CCNA and CCNP Certificate course from Computer Test and Training Center and did Computer Hardware Certificate from Sindh Board and linux course(2003-2007).And also in addition I did job in Businessplus TV in Pakistan as an System Engr from (2005-2008) and doing job in Etisalat as

Education

BE

Usman Institute Of Technology.(Hamdard University ) with CGPA 2.7

BE

Usman Institute Of Technology.(Hamdard University ) with CGPA
20012005

B.E

Hamdard University