Jyothi Lakshmi

  • Bangalore 19

Work History

Work History
Mar 2009 - Present

Manager-Client Relations & Human Resource

The Pixals, 2D&3D ANIMATIONS
Manager-Client Relations & Human Resource-, B'lore aug' 14 Manage multiple projects of clients. Standardized the working process for every new project/client, cultivation and sending proposals, quotations. Provide exceptional service to clients as per project process cycle; perform needs analysis, scope of work, address technical concerns and maximize new business opportunities. Liaise between clients and the working team on the project; respond immediately to client issues to ensure complete satisfaction. Measure and record client performance and generate reports regularly. Increased revenue and propelled clients sales, marketing, training levels by playing a key role in the projects handled in 3D-Animation for Medical, e-learning, Architectural, Web, Multimedia training etc., Worked in close collaboration with the clients on project's pre & post production co-ordination, planning controlling, execution of projects on deadlines, delivery. Designed new process of project planning that addressed and resolved client issues as per the project requirement. Developed folder structure system, timesheet for the project file maintenance and presented the original files to the client after project completion. Brought new businesses for the company. Meeting clients on new project enquiry(in house) and attending inbound project enquiries and preparation of MOM(minutes of meeting) Aligned utilization of project management system. Backup of project final files and project report maintenance. Handled human resource related activities such as General Administration/Facility Management, Recruitment, Training & Development, Payroll management & Performance Appraisal(not worked statutory compliance), Performance Management System,, Generation of Query Based MIS Reports. Develop & Implement HR policies, procedure & systems related to the people management Manage and oversee the new employee induction/orientation process and organizing employee welfare programs Sourcing, screening & short listing the resumes as per company requirement, scheduling & interviewing of candidates Issuing offer letters, reference check & handling joining formalities Induction & training for new joiners, Identifying the training needs, organizing and coordinating for the training program Attendance & Time office management, Wages & Salary administration and Payroll processing Employee Appraisal, exit formalities and full & final settlements Performance and reviewed appraisals. KRAs/KPIs, day to day administration, vendor management Preparing
Dec 2006 - Feb 2009

Assistance Manager

The Pixals, 2D&3D ANIMATIONS
Assistance Manager-TATA MOTOR FINANCE LTD., in CAR(PC) Collections-B'lore Handling a team of 10-15 members. Customer support-voice and non voice. Handling portfolio up to 1000 contracts with the target given. Daily, monthly MIS and feedback of the team. Co-ordination with local and regional team(ops) for banking activities, termination, insurance and reconciliation. Receipt Recon & Local Operations Recon in all aspects.
Jan 2006 - Nov 2006

Area Coordinator

VSNL TATA INDICOM BROADBAND., Billing & Collections
Area Coordinator--B'lore Handling a team of 8 members Customer support(voice) through registered complaints. Billing, payment track record & cheque maintenance.
Mar 2003 - Dec 2005

Team Supervisor

ICICI Bank LTD
Team Supervisor-., In collections-B'lore Handled a team of 5 telecallars, pickup agencies and training them on banking activities. Taking feedback from telecallars and pickup agency on monthly given targets.
Jun 2001 - Feb 2003

Tele Caller & Admin

VB Associates(Bank Collection Center)
Tele Caller & Admin, Bangalore J Telecalling & Backend activities: Out bound calls, payments follow-ups, MIS preparation, bills with Personal loans, Auto loans, Home loans, Student loans departments with American Express bank, ICICI bank, Citi Bank. Details: Advanced Diploma in Human Resource (Recruitment, H R Generalist, Legal Compliance, Soft Skills from AJAX Management. Diploma in Stenography (Job Oriented PUC Diploma) from Sri Sai College Women PGDCA-Diploma is Post Graduation Diploma in Computer Application(PGDCA) from NICT. Schooling at Tagore Memorial English School, Bangalore Softwares: Basic knowledge-Adobe Photoshop, after effects Sound editing-Sound Forge Additional skills: OS: Windows XP, Windows 7

Education

Education