Hands-on, dynamic, and results-driven operational leader with 15+ years of excellence in accounting, financial administration, and manufacturing management in senior executive/board roles within the U.S. and Emerging Markets. Exceptional multi-cultural communicator with expertise specifically in East Africa and other African Countries,The UK, and other European, and Asian markets.Particularly effective in propelling operational turn-arounds, solving complex production problems, and streamlining operations to maximize performance and profitability. American and Kenyan citizen with UK privileges. Fluent in English, Punjabi, Hindi, and Swahili.
Mar 2003 - Present
Propelled this newly-acquired franchise property to full profitability by strictly adhering to brand standards and steering all operational functions, including financial analysis, daily cash flow, credit card transaction audits, collections/payments, staff hiring/training, capital expenditures, pricing, and marketing/advertising/public relations. Liaise with internet travel partners and performance manage a team of 14.Challenge: To raise rates to market levels while boosting adherence with franchisor property standards and establishing authority over this 50-room, 2-year-old hotel. REVENUE MAXIMIZATION: Increased revenues $400,000+ annually while pushing occupancy from 22% to 70% by implementing hands-on leadership and personally training key staff. QUALITY ASSURANCE: Attained “A” scores on all quarterly inspections by maintaining high quality standards and holding team accountable for compliance. MARKET PENETRATION: Magnified gross room revenues 100%, propelled ADR from the low 30 to the mid 50 range, and strengthened market share 40% through aggressive, client-focused marketing and advertising. > Fortified new corporate accounts and relationships with church organizations, college sports fans, and interstate travelers by executing a campaign of sequential mailers, personal visits, and special offers by direct mail. > Honored with the 2009 Best of Mauldin Award in the hotel category by the US Commerce Association in recognition of exceptional marketing success while enhancing business image and providing service to customers and community. PROFIT OPTIMIZATION: Strengthened profitability and cash flow by implementing strategic cost reductions and solidifying the hotel’s customer base. Established a high level of rapport with guests by leveraging personal charisma, exemplifying a “home away from home” atmosphere, and ensuring consistent accessibility.
1987 - Jul 2002
General Manager/Managing Director
BONAR (EA) LTD
In tandem with Managing Director, established a new plastics division as General Manager/Financial Director. Negotiated new contracts, procured raw materials overseas, and led new product development. Hired/trained new staff, steered profit/loss and capital expenditures, and spearheaded subsidiary sales. Assumed full corporate leadership in the absence of the Managing Director.Challenge: To alleviate interruptions to production caused by complex business/economic cycles and strenuous political turmoil while standardizing and improving manufacturing operations. COST CONTAINMENT: Stabilized operations by planning, restructuring, and implementing new operational procedures to trim costs. Improved organizational cash flow and internal controls by strategizing and rolling out new accounting procedures. CASH FLOW OPTIMIZATION: Maintained revenue, operations, and cash flow in the midst of political upheaval by restructuring production cycles/procedures to save man-hours and inventory. PROFIT MAXIMIZATION: Bolstered profitability by eliminating under-performing products and subsidiaries and leveraging proactive market penetration tactics to overcome colonial market dynamics. Cut cost centers, reduced inventory/leakage, decreased manufacturing waste, and instituted a data-based approach to operational leadership. BUDGETARY CONTROL: Fortified profitability and cash flow by instituting a comprehensive budgetary control and reporting system. OPERATIONAL TURNAROUNDS: Turned around operational efficiency, staff morale, and absenteeism by creating and establishing internal departmental controls and a clear chain of command while managing older workers with limited education. NEW MARKET PENETRATION: Penetrated new markets in Tanzania and Uganda and laid the ground work for successful launch of operations in Uganda by forging joint venture relationships and reviving market.
GWENT COLLEGE SOUTH WALES
My Professional Experience with Pricewaterhouse spans a wide range of Industries, including Financial Services, Hotel,Retailing,Real Estate, Transportation, Automotive, manufacturing, Health, and Consumer Products.