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  • Music - I have played and performed on the guitar since my senior year of high school
  • Community Service - I enjoy being a part of my community in actively serving those around me in need


To begin a career in which my skills, experience, and drive can contribute to a positive company image and a good return on investment

Work experience

Jan 2009Present

US Customs Contractor

That's Good HR & Diverse Staffing Services
  • Managed US Customs voided importer number and frozen records programs
  • Reviewed bond information and determined if bond amount was sufficient
  • Contacted customers about issues relating to their documentation
  • Presented suggestions through research on how to simplify and quicken division processes
  • Received and established bond files via multiple lines of communication
  • Appropriately managed the flow of bond documentation throughout the entire bond process
  • Provided overall support to Decal, Transponder, and CDSOA programs
  • Troubleshot coordination issues with customer facing DTOPS website and government database
  • Assisted in customer support concerning US border interactions
  • Issued and renewed transponders and decals to new and current vehicles
  • Reviewed and prepared bi-annual financial reports that were released to the public
  • Analyzed CDSOA certifications and concluded if applicants were eligible for subsidies
  • Prepared, balanced, and issued disbursements to qualifying organizations
  • Aided in application preparation for customers unable to understand governmental requirements
  • Responded to customer concerns via multiple avenues of communication
Aug 2005Dec 2008

Building Supervisor

Indiana State University

·Managed and evaluated employees on every shift

·Resolved issues involving upset guests and employees

·Trained new employees in individual responsibilities and building functions

·Facilitated building functions and activities

·Informed customers of building closures and diagnosed customer needs

·Became certified and maintained CPR, First Aid, and AED certifications

May 2006Aug 2006

Ride Attendant

Universal Studios, Islands of Adventure

·Operated and monitored Dr. Doom’s Fearfall ride

·Contributed as part of a team to successfully manage and control line length and movement

·Interpreted and responded to customer needs on a regular basis


Brett Barnes

Kimberly Monte

Kimberly was my supervisor for 3 years during my tenure as a student at Indiana State University.




Worship Director
I currently lead the worship team at Christ Community Church in Carmel, Indiana.
Cross Cultural Relation
Throughout my study at Indiana State University I spent numerous weeks in other countries learning about other cultures, languages, and customs. I spent ten weeks in Belo Horizonte, Brazil, four weeks in Bangui, Central African Republic, and 2 weeks in Tegucigalpa, Honduras.
Operating Systems and Software
I am very proficient with Windows and Macintosh operating systems, MS Office Suite (Word, Excel, Access, PowerPoint, and Publisher), and Macintosh film editing software.


US Customs and Border Protection