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Pro-active management professional with results oriented focus. Practical work experience that spans 13 years with progressive leadership. Consistently accomplishing and exceeding sales goal and objectives of the company. Well rounded expertise in daily operation of the business, seeking a sales position to better highlight my experienced customer services skills.  

Work experience

Apr 2013Present

Operations Training Manager

Red Robin Restaurant

Operations Training Manager-Yearly Revenue 4.6 Million - Marysville, WA

Quickly moved through the ranks from Kitchen Manager to Training Manager. Responsible for providing comprehensive management training of managers spanning three states including Washington, Colorado, and Oregon.

Lead quarterly team leadership focus groups for 16 general managers and 16-23 managers.

Direct daily activities of 60-80 employees and monitor customer service levels and exceeding  sales quotas.

Improve overall employee engagement and excitement for the company.

Sep 2006May 2013

Assistant General Training Manager

Island Restaurants

Assistant General Training Manager-Yearly Revenue 4.2 Million - Los Angeles, CA

Supervised up to 70 employees, charged with driving sales and profits to meet or exceed yearly projections.

Trained Manager for Orange County and Los Angeles County Directed

Drove local marketing campaign to exceed sales projections resulting in companies 4th largest increase .

Developed new products and recipes in test store to determine quality and customer likability of products before launching as new menu items

Jul 2002Sep 2006

General Manager

Denny's Restaurant Corporate

General Manager-Yearly Revenue 1.5 Million -, CA

Supervised team of 40 employees

Drove sales up 10% in the first year of employment via customer rapport building that resulted in

loyal following and increased sales.

Recipient of 4 diamond awards in customer service for 4 consecutive years Single-handedly drove

sales and profits exceeding daily, quarterly, and yearly goals

Skills

Plan Training and Development Programs for sales team

Manage Customer Relations

Oversee and Implement Company Wide System Roll outs of new items

Resolve Customer Claims

Supervise Customer Team to hit goals