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Work experience

Sep 2011Present

P&C Insurance Software Business Analyst

Accenture Duck Creek Technologies

Gather requirements from clients for the specifications of how the product needs to be designed

Assiting in development of software that meets the clients requirements 

Testing of software so that it meets their requirements

Sep 2005Oct 2010

Operations/Transaction Trainer

United Healthcare

Developed modules for new hire and current employeesTrained claims processing on multiple platforms

Trained new hires for claims, claim adjustments, TRACR check departments

Processed complex claims on multiple platforms following all company and HIPPA guidelinesTeam lead in system updates, procedure changes, system macros, and Q&A specificsTest and analyze claims during system enhancements

Researched and performed adjustments to claims processed incorrectlyTeam macro liaison

Aug 2004Dec 2004

Temporary Employment

Kelly Services

Assisted local business offices with administrative assistant services

Apr 2001Feb 2003

Claims Analyst

Blue Cross Blue Shield of Missouri

Specialist in Medicaid, Medicare, and Coordination of Benefits claimsProcessed standard and complex claims


Aug 2010Present

Business Technology

Ozarks Technical Community College

Currently working on Associates of Business Technology Degree  – 60 credit hours complete with GPA 3.68/4.00

OTC Projects