Karla Jane Rivera

Work History

Work History
Oct 2015 - Present

Marketing Executive

InterContinental Dubai Marina (Dubai, UAE)

Managing the company’s digital presence on websites and social channels, create, deliver, edit, and optimize marketing materials, organising photoshoots and videoshoots for the hotel, making sure that all marketing collaterals are up to date and executing new marketing campaigns. Liaising with designers and printers and analyze current market trends. 

Mar 2015 - Oct 2015

Marketing Coordinator

InterContinental Dubai Marina (Dubai, UAE)

Providing administrative support to the Marketing team is one of my main responsibiliy I have also manage the marketing budgets and ensure that all marketing activities are managed within budgets

Mar 2013 - Mar 2015

Customer Sales Advisor

Jumeirah Global Contact Center (Dubai. UAE)

We proactively sell, up-sell and cross sells all products and services within the Jumeirah portfolio. We maximize sales, as well as assisting guests/travel agents internal/external, and future customers by offering the highest level of customer service to achieve given targets and maintain exceptional performance at all times. We also handle queries through telephone and email; as well special requests and payments are in order. In addition to that, we handle confidential materials and ensure the code of confidentiality is kept at all times while maintaining professional office etiquette and discretion & we ensure that all activities adhere to and support the Jumeirah Quality Standards

Jul 2012 - Nov 2012

Sales Clerk

Mercantile Stores Group Inc

Welcome customers, and maintain knowledge and help them with the selection of merchandise. We communicate information regarding product availability, ingredients and nutritional information. Furthermore, we react to all concerns of customers quickly with a sense of importance. We also ensure to provide an exceptional customer service to each Customer and ensure stock levels on the sales floor are maintained continually.

Educational background

2011 - 2012

Hotel and Restaurant Management

Integrated College of Business and TechnologyBaliuag Branch


Dubai Shared Service Colleague of the Month Winner – April 2014

Quality Star for consecutive months

Power hour winner for Suite bookings

Hotel of the Month Quiz winner

InterContinental Dubai Marina Nominated as Colleague of the Month - July 2015