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Profile

An IT professional with over 12 years of experience covering a wide scope of technical operations, support and management involving Windows and Mac network infrastructures, communications, end user management, security and storage environments. Skilled in coordination and implementation of innovative technology and a hands-on approach for small to large user clusters, supporting users locally and globally at both corporate and private sectors. Proven ability to translate business needs into cost effective technological solutions that promote business objectives; in addition to successfully managing all phases of technical operations.

Work experience

Work experience
Jan 2014 - Present

Technical Operations Manager

Physicians For Human Rights
  • Oversee all Technical Operations for NYC, Boston and Washington DC offices.
  • Maintain and monitor entire network infrastructure at offsite datatcenter.
  • Manage all IT Projects.
  • Hands-on technical management and support.
  • Conduct multi-level user and system support locally and remotely.
  • Domestic travel to remote offices and datacenter as required.
  • Conduct routine maintenance on servers and SAN.
  • Manage SAN free/physical space and allocate to VM servers.
  • Executive level technical support.
  • Manage and oversee MS Active Directory and MS Exchange 2010
  • Create and manage new user accounts, mailboxes and groups.
  • Conduct routine maintenance and clean-up of AD, mailboxes and groups.
  • Create and implement Group Policy as required.
  • Physically upgrade server hardware as required.
  • Manage VM servers hosted on ESXI servers through VMware V-Center.
  • Oversee and manage Cisco ASA Firewall /Routers.
  • Implemented and monitor Spiceworks Helpdesk, Asset Management, Network Monitoring tools.
  • Oversee Mac and PC end-user environments and support.
  • Manage all IT related vendors and services, purchases and IT related contracts and leases.
  • Maintain VOIP phone system.
  • Distribute extensions, phone numbers and desk phone hardware.
  • Upgraded, repaired and swapped Desktop/laptop hardware as needed.
  • Setup end-user share drive and folder access.
  • Manage File server data access permissions.
  • Physically setup new user workstations.
  • Implementation of Office 2014 upgrade project for all end users
Nov 2012 - Dec 2013

IT Consultant / Engineer

W ‘O Donnell Consulting
  • Provided IT operations support and solutions to various clients within NYC.
  • Involved with a core team of IT engineers and specialists.
  • Assisted in IT projects as scheduled.
  • Collaborated on effective IT strategies to meet business requirements.
  • Supported various network infrastructures and user environments.
  • Maintained, upgraded, and supported Windows / Mac hardware.
  • Assisted fellow engineers on outstanding IT issues.
  • Documented all IT issues, resolutions and new client configurations.
  • Organized time and schedule management with IT ticket tracking system.
  • Remote access to client networks and support end users.
  • Executive level technical support.
  • Monitored and maintained SAN’s for various clients.
  • Worked with external vendor support for client and internal based issues.
  • Maintained, upgraded and supported various networks.
  • Constant interaction and communication with clients and engineers.
  • Provided Windows and Mac server support.
  • Managed Active directory, Open directory account administration.
  • Managed Exchange, Office 365, Gmail and Kerio mail administration.
  • Constant troubleshooting and adaptation to multiple IT users and environments.
Nov 2010 - Jan 2012

Technology Operations Manager

Zemoga Inc
  • Oversaw all Technical Operations and offshore staff
  • Administered all IT Projects
  • Assisted in 2nd/3rd level user and system support locally and remotely.
  • International travel to offsite location
  • Hands-on technical management and support.
  • Generated and managed Amazon EC2 staging and hosting servers.
  • Managed Google hosted environments.(Docs, Apps, Mail)
  • Created, implemented and monitored JIRA IT Ticket tracking system.
  • Maintained US network infrastructure.
  • Oversaw Mac and PC environments.
  • Executive level technical support.
  • Managed all IT related vendors and services, purchases and IT related contracts and leases.
  • Maintained PBX/VOIP system.
  • Asset management of US hardware, software, printers, fax and all other IT peripherals.
  • Acquired basic knowledge of Ubuntu / Linux environments.
  • Acquired moderate knowledge of Amazon AWS environments (EC2, AWS).
  • Acquired advanced knowledge of Macintosh OSX’s, hardware, software and support.
  • Managed iPad support and asset management for testing purposes.
  • Upgraded, repaired and swapped Mac internal desktop and laptop hardware as needed.
Sep 2008 - Nov 2010

US IT Operations Support Manager

International Masters Publishers.
  • Managed IT services for US and Brazilian offices.
  • Supported 50 users locally, supported 1000+ users in 33 counties globally.
  • On call as a member of the Global Incident response team.
  • Worked with Global offshore teams to resolve user/system issues.
  • Managed Windows and Mac environments and networking.
  • Managed all IT vendors, purchases and IT related contracts and leases.
  • Travelled frequently to various offices globally.
  • Executive level technical support.
  • Hands-on technical management and support.
  • Maintained US/BR Network infrastructure and data locations.
  • Managed all 3rd party applications and worked closely with external application support.
  • Assisted in Physical to Virtual server migration.
  • Maintained and upgraded US PBX/VOIP system and Blackberry Server.
  • Managed all US/BR IT assets.
  • Acquired moderate knowledge of Macintosh OSX’s, hardware, software and support.
  • Upgraded, repaired and swapped PC and Mac internal desktop and laptop hardware as required.
Oct 2006 - Jan 2008

IT Support / Project Manager

WCI Communities Inc
  • Managed IT services for remote offices thorough NY tri-state area.
  • Supported corporate office and maintained hardware and software inventory.
  • Dealt with vendors on various voice/data/hardware upgrades, purchases, installations and support.
  • Managed various office openings, closings and relocations.
  • Rebuilt and upgraded Dell desktops and laptops as needed.
  • Worked closely with remote IT support on various It projects.
  • Assisted in Cisco IPT phone migration project.
Jul 2006 - Oct 2006

IT Support / Assistant To CTO

Intrade LLC
  • Handled normal business day trading desktop support.
  • Assisted in deployment of new Dell desktops and servers.
  • Maintained hardware storage and inventory.
  • Involved in product ordering and administrative duties.
Feb 2006 - Jun 2006

IT Support / Database Administrator

Elmhurst Hospital
  • Provided hospital-wide desktop support via phone, onsite or RDP.
  • Installed, replaced and upgraded hardware and software when requested or needed.
  • Accessed hospital database to add and modify patient information as needed.
  • Maintained inventory of all hardware and installations.
  • Managed helpdesk ticket tracking system.

Education

Education
Sep 1989 - Feb 1994

Academic

Art & Design

Skills

Skills

VOIP / PBX Phone support

Android / iPhone support

SAN Storage Managment

MS Exchange 2010

Active Directory

LAN / WAN / VPN

Enterprise Security Management

MS Office XP, 2010, 2014, 365

Applications Support

Tablet Support

PC / Mac support

Windows Server 2003, 2008R2, 2012

VM ware V-Center / ESXI