Summary

Seeking an Information Technology career that utilizes my technical skills as well as my customer service and communication skills while also providing an avenue for growth within the company.

Work History

Work History
Apr 2007 - Present

Owner

MDStreetScene
I own and manage the day to day operations of a website and 4,000+ member community forum for Maryland automotive enthusiasts The forum is a vBulletin based system with numerous tweaks, add-ons, and modifications stored within a MySQL database I built and manage a WordPress website/blog that provides coverage of area automotive events, information about area events as well as information about the car community I communicate with event promoters/coordinators to acquire media credentials while also promoting their event on MDStreetScene. I provide photographic coverage of automotive culture events to share with the MDStreetScene community as well as other web media outlets In addition to smaller local events, I've covered the following events, with media credentials, on behalf of MDStreetScene PINKS All Out!, D1GP, Formula D, Washington Auto Show, Baltimore Auto Show, Import Faceoff, Ocean City Car & Truck show, Timonium Motorcycle Show, Carlisle Performance & Style, HyperFest I maintain an active social media network to promote the site - Twitter, Facebook, MySpace, YouTube The site receives an average of 15,000 unique visitors per month w/ 1million page views
Jun 2009 - May 2010

Technical Analyst

Cowan Systems
  • Resolved 50+ technical software and hardware issues per week
  • Resolved local issues in person
  • Resolved remote issues via NetSupport or LogMeIn while on the phone with the user
  • Responded to service request as they came into the IT HelpDesk system (no tiers)
  • Planned and tested a Windows 7 deployment of 100+ PC’s
  • Communicated with vendors to resolve hardware and software issues with 3rd party systems
  • Created a 50+ page new-employee technology ‘how-to’ manual for all company systems
  • Built and deployed PC images using Symantec Ghost and Windows Deployment Services
  • Configured and managed phones, extensions, and voicemail with Cisco Call Manager & Unity
  • Created and managed users in Active Directory and Exchange
  • Setup remote offices in several states
  • Created and managed SharePoint sites and lists
Jan 2006 - May 2009

IT Associate

Villa Julie College
  • Worked daily with students, university staff, and professors
  • Resolved PC software and hardware issues
  • Installed new software and hardware
  • Deployed and replaced PCs for computer labs, University staff, and Professors
  • Re-imaged classroom computer labs each semester using Symantec Ghost
Jun 2005 - Dec 2005

Maintenance Technician

Mercy Ridge, Inc.
Designed & built shelving units to organize tools and maintenance parts. Organized various storage rooms that had become cluttered and unusable.

Education

Education
2005 - 2009

Computer Information Systems: Network Design

Villa Julie College