To utilize my years of experience in Hospitality, HR and Customer Service with such distinguished companies as Disney, Carnival Cruise Lines, Royal Caribbean, and Station Casinos in order to best serve both my employer and achieve professional and personal growth.
Thank you for allowing me the opportunity to introduce myself. I’m confident that upon further examination of my skills and experience, I will have distinguished myself as a highly valuable asset to your company.
My education, along with my work experience, has given me extensive training in many areas including customer service, hospitality, human resources, training and development, public relations, tourism, and financial management for a variety of world renowned companies such as Disney, Royal Caribbean, Carnival Cruise Lines and Station Casinos. In 2005 I graduated from a post-graduate certificate program at Conestoga College for Human Resources Management.
In addition to my excellent written, presentation and communication proficiency I also possess exceptional computer expertise, including, but not limited to, Microsoft Office, Outlook, Fidelio, Kronos and Taleo.I appreciate continuous learning, and am adaptable to frequent change and also work very well in confidential situations.
Again, thank you for your time and consideration. I welcome the opportunity to fully demonstrate my skills and experiences for the benefit of your company and look forward to speaking with you.
Joanne K. Celentano
Jan 2011 - Present
Corporate Employment Recruiter
Responsible for pre-screening, interviewing, evaluating and recruiting candidates based on consistent requirements such as responses during pre-screen interviews; verifying employment history and references; comparing and matching qualifications to job requirements.Maintain daily communication with management and department heads regarding openings, tracking all internal movement and accurately maintaining records and reports. Prepare and update job postings on Station Casino’s websites, while also attracting outside applicants and candidates via job placement ads; media outlets, job sites and job/career fairs.
Jan 2009 - Jul 2009
Corporate trainers deliver a wide range of training programs to the shipboard employees; new employee induction training, guest service and hospitality, safety and regulatory training as well as the company's shipboard management training. In addition, the trainer's operate the Crew Training Centers that offer Shipboard employees a wide range of educational software, English language programs and other professional and personal development resources.
Sep 2005 - Aug 2008
Guest Services Officer
The Guest Services Officer plays a key role in being the first impression for the guests. Responsible for greeting all guests immediately with a friendly and sincere welcome. Guest Services Officer uses a positive and clear speaking voice, taking the time to understand all requests in detail. Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service. Provides cash and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler's checks or exchanging foreign currencies. In short, the guest services officer ensures a safe, professional, hospitable and enjoyable experience for everyone onboard.
Aug 2004 - Aug 2005
The Recruiter and Support Services Representatives are responsible for handling recruitment across all levels including analyzing the requisites of the opportunity as per the requirement, searching the exact match for the requirement on Portals, communicating with the short listed candidates through telephone screening in order to evaluate their credentials, attitude, aptitude and skills. Duties also include scheduling interviews for the candidates and proper follow-ups with the prospective candidates until they complete all the rounds of interview, optimum utilization of database/websites/job portals/references/ headhunting and submitting related reports.
Jan 2004 - Aug 2004
The Payroll Officer specializes in managing the many fiscal needs onboard supporting the operations in various accounting functions, financial controls, and related financial data. The information kept in this department is broken down to report audit information, profit and revenues generation, and to ensure that expenditure requirements are met and monetary items are monitored.
Some of the primary functions and duties of the Payroll Officers include but are not limited to: manually processing weekly payroll for over 1200 crewmembers. Accurately counting cash and distributing into crewmember’s envelopes and checking for errors. Review, input and post all balanced gratuity data, wages and supplemental pay to payroll records within a 3 day time period. Ensure all onboard crew accounts are paid in full and in cash on paydays. Manually calculate and distribute final wages, gratuities and overtime pay for up to one hundred crew signing-off on morning of departure.
Aug 2001 - Jan 2004
Guest Services Officer
The Guest Services officer is the "information center" of the entire ship dealing with check in/out, passenger questions or complaints, foreign exchange, banking services, opening/closing of shipboard accounts and safety deposit boxes. These positions require a background in the high volume, large chain hotel industry, possesses a strong working knowledge of guest services/front desk operations, crew services operations, business administration or hospitality industry education, immigration and CBP clearance along with banking and extensive customer service/hospitality experience to successfully execute the necessary daily tasks.
Aug 2004 - Sep 2005
Completed an extensive training program in Human Resources Management covering all aspects of HR related requirements and responsibilities with a focus on training/development, recruitment/selection, accounting and legal issues. Admission to this program requires a two or three year college diploma or university degree from an accredited College or University.
Aug 1999 - Aug 2001
Completion of this program enables the graduate to work in all areas of a full service hotel. Students develop practical skills using both manual and computerized front office systems and in the on-campus restaurants and kitchens. Practical skills are enhanced by such disciplines as accounting, computers, housekeeping, human resources management, financial management, events and convention planning. Students complete their studies with an in-depth managerial project.