Customer Service Assistant
Sainsburys Supermarkets Ltd
Main Responsibilities: • Collect data from cash centre and checkout for analyses and prepare checkout performance report for management. • Develop new ideas to improve performance of checkout and reduce cost. • Assess customers’ needs and provide suitable information. • Deal with customers’ enquiries and solve problems. • Deal with different levels of management. • Manage customer satisfactions; build long term relationships with customers. • Enhance customer experience with process, culture and products.