• Mableton GA
Stephen Smith

Stephen Smith

Work History

Work History

Pest Control Technician

Jul 2015 - Present
Arrow Exterminators

At Arrow, although new to the industry, I have achieved my monthly sales quota's. As of September 30th, I led the office with the least amount of skips and cancels and was second in collection percentage. I use my experience in the customer service industry to give my customers the best service.

Federal Express Courier

1987 - 2015
Federal Express

With 24 years at Federal Express, I consistently exceeded my weekly production stops per hour. At my retirement date in 2015,  I had achieved 20 years of safe driving. While with Federal Express, I obtained my certificate as a dangerous goods specialist.

Manager/ Warehouse/Logistics

Advantage Delivery & Logistics

As the manager of a small logistics facility , I was able to restructure my delivery drivers routes, saving the company $50,000 a year. 

Advantage Delivery is primarily an auto parts delivery service. Was responsible for supervising 12 couriers.

Operations Superviso/ Warehouse Lead/Courier

Exel Direct

With Exel Direct, I worked my way up from a courier position to hub manager in two years. At the Tampa hub, I  supervised 6 couriers and their helpers.

My job was to ensure timely delivery of the Office Depot product in a safe and professional manner.

My  responsibilities included completion of payroll, safety practices, computer spreadsheet entry,dispatching, customer service issues, downloading and routing hand held PC's,  keeping drivers DOT certified and various other duties.

At the Ft. Myers Fl. Exel warehouse I was  the Warehouse Supervisor. The Exel station had 7 Office Depot routes I supervised and we also had accounts for several catalog furniture companies.

Some of my duties included handling the shipping and receiving of the furniture trucks.

My job  included pulling the furniture for delivery and make sure it was assembled properly and inspected it for damage. I was also responsible for routing the drivers and calling customers to set up appointments.

Prior to ware house lead I started out as a courier.

Real Estate Sales Associate

Remax Realty

I obtained my  Florida real estate license and was hired to sell at a large condominium project. I was trained in sales negotiating skills and Florida real estate law. I used my customer service skills obtained previously with Federal Express and from having worked in the retail jewelry business.

Manager/Assistant Manager

Zales/Lundstrom Jewelers

At Zale and Lundstrom Jewelers, I started as an assistant manager and became a store manager, supervising seven employees .I was able to surpass my monthly store sales goals consistently, one month, achieving a 65% increase. Zale and Lundstrom Jewelers are  retail jewelry stores. At both stores my duties included scheduling, hiring, ordering supplies, bookkeeping and payroll, sales etc..

Education

Education

Associate Arts

St. Petersburg College

College of Southern Idaho

I have recently completed an Excel class and an Oral Communications class. I took these classes in preparation for potential career advancement.

University of Florida

I attended th University of Florida for one year. While there I had the honor of being a student equipment manager for the Florida Gator football team!

Certifications

Certifications

Federal Express Aspire to Management

Federal Express

Florida Real Estate Assocociate

State of Florida

Feeder Ramp Agent

Federal Express

This certification allowed me to do all of the weight and balance, dangerous goods paperwork  and to guide small Federal Express cargo planes in for landing and take off.

Dangerous Goods Specialist

Federal Express

Certification to do paperwork for dangerous goods to be transported by plane or truck. It aso certified me for spill cleanups in the hub.