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Summary

  • + 12.8 PERCENT INCREASE IN ANNUAL COLLECTIONS (ALL TYPES)
  • - 9.5 DAYS LESS IN AVERAGE TURNAROUND TIME, PER CLAIM
  • - 43.8 PERCENT REDUCTIONIN DENIED/ REJECTED CLAIMS, DUE TO REDUCED INVALID/INCORRECT SUBMISSIONS & OTHER ERRORS
  • + 3.4 HOURS MORE TIME IN FRONT OFFICE PRODUCTIVITY, DUE TO IMPLEMENTATION OF EMR, E-CLAIMS, EFT/ERA, ETC.
  • + 4 ADDED MEDIUMS OF ADVERTISING (FROM 2 TO 6), DESIGNED & MANAGED

Skills

  • My greatest strength is my ability to enter into a new environment and be functional immediately. I am a quick learner and also highly adaptable to new situations, configurations, and technologies, while still being able to utilize and integrate my existing knowledge and skills.
  • Excellent interpersonal skills and demonstrated ability to use verbal & written communication tactfully and with emphasis on customer service & patient satisfaction.
  • Experience with Eaglesoft, Dentrix, MS Office, and MS Outlook.
  • Extensive knowledge and experience with dental PPOs, AHCCCS, dental discount plans, and Medicare Advantage, including benefit verification, claims processing, preauthorization, unpaid claims, and EOBs.
  • Skilled presentation of treatment proposals, including best utilization of insurance benefits and financial arrangements to maximize patient acceptance.
  • Management of employees, including payroll, benefits, CEs, staff meetings, and staff issues.
  • Management of business accounts, insurance contracts, and inventory.

Work History

Oct 2015Present

Office Manager

Dentistry at Dove Valley
  • Oversees all front office duties, including scheduling, insurance verification, claims submission, A/R, and patient follow up.
  • Oversees marketing strategies, social media, and patient reachout.
  • Manages dental insurance credentialing.
  • Lead conversion to full electronic systems.
  • Manages employees, including HR.
Feb 2012Sep 2015

Office Manager

La Cholla Dental Group
  • Began position as entry-level receptionist. Exceptional ability to gain an intuitive understanding of all aspects of front office management led to promotion to office manager within one year of employment.
  • Conceived, initiated, & implemented the conversion of a paper-based office to a fullyelectronic claims & billing system; set up accounts & software for e-claims, NEA attachments, EFT/ERA, and online eligibilty/verification.
  • Took charge of, and streamlined, insurance verification & claims processes, leading to greater accuracy in coverage estmates/treatment proposals and a substantial reduction in rejected & unpaid claims.
  • Efforts combined to increase accuracy in claims processing and patient billing have led to an increase in the average monthly production/collection ratio from 87.5% to 98.7%.
  • Managed & aided in the production of all modes of advertising, including the negotiation of contracts with various media outlets (TV, print, radio, internet), and development of design/ production of these ads.
  • Oversaw front office staff and duties, including protocols for patient follow-up, recall, insurance verification & pre-authorization, and all day-to-day tasks.
  • Managed insurance contracts and completes paperwork for new contracts for current dentists and new associates.
  • Provided assistance in other aspects of day-to-day management, including organizing staff meetings, continuing education for professional staff, ordering/inventory, maintenance of business accounts, and various other administrative tasks.
  • Managed online reputation, including the complete design and creation of a website, Facebook page, Yelp page, and others.
  • Left full-time position in January 2015 due to family illness; assisted office on a per diem basis. 
Sep 2008Jul 2012

Certified Pharmacy Technician

Walgreens
  • Began position as a store cashier, and by cross-training with pharmacy staff, easily gained the skills and knowledge necessary to pass national examination for certification as a pharmacy technician.Worked in pharmacy for last 4 years of employment.
  • Maintained Pharmacy Technician Certification Board certification and licensing through the Arizona State Board of Pharmacy throughout course of employment.
  • Specialized in third-party claims reconcilliation, including correcting claims for immediate adjudication.
  • Assisted pharmacist with all aspects of practicing pharmacy, including entering, filling, and dispensing prescriptions, assisting patients with pharmacy-related questions, vaccination setup, and inventory control.
  • Aided in patient retention via phone call reminders and follow-up. Aided in local marketing campaigns.
  • Performed administrative duties, including answering phones, scheduling vaccination appointments, registering patients and gathering personal data, and maintaining supplies.
  • Operation of cash register/money handling.

Education

20082012

Bachelor's - Microbiology, Minor in Mathematics (INCOMPLETE)

University of Arizona
  • Special emphasis on research & biostatistics, including 2 years of independent study with the College of Public Health.