+ 12.8 PERCENT INCREASE IN ANNUAL COLLECTIONS (ALL TYPES)
- 9.5 DAYS LESS IN AVERAGE TURNAROUND TIME, PER CLAIM
- 43.8 PERCENT REDUCTIONIN DENIED/ REJECTED CLAIMS, DUE TO REDUCED INVALID/INCORRECT SUBMISSIONS & OTHER ERRORS
+ 3.4 HOURS MORE TIME IN FRONT OFFICE PRODUCTIVITY, DUE TO IMPLEMENTATION OF EMR, E-CLAIMS, EFT/ERA, ETC.
+ 4 ADDED MEDIUMS OF ADVERTISING (FROM 2 TO 6), DESIGNED & MANAGED
My greatest strength is my ability to enter into a new environment and be functional immediately. I am a quick learner and also highly adaptable to new situations, configurations, and technologies, while still being able to utilize and integrate my existing knowledge and skills.
Excellent interpersonal skills and demonstrated ability to use verbal & written communication tactfully and with emphasis on customer service & patient satisfaction.
Experience with Eaglesoft, Dentrix, MS Office, and MS Outlook.
Extensive knowledge and experience with dental PPOs, AHCCCS, dental discount plans, and Medicare Advantage, including benefit verification, claims processing, preauthorization, unpaid claims, and EOBs.
Skilled presentation of treatment proposals, including best utilization of insurance benefits and financial arrangements to maximize patient acceptance.
Management of employees, including payroll, benefits, CEs, staff meetings, and staff issues.
Management of business accounts, insurance contracts, and inventory.
Dentistry at Dove Valley
Oversees all front office duties, including scheduling, insurance verification, claims submission, A/R, and patient follow up.
Oversees marketing strategies, social media, and patient reachout.
Manages dental insurance credentialing.
Lead conversion to full electronic systems.
Manages employees, including HR.
Feb 2012Sep 2015
La Cholla Dental Group
Began position as entry-level receptionist. Exceptional ability to gain an intuitive understanding of all aspects of front office management led to promotion to office manager within one year of employment.
Conceived, initiated, & implemented the conversion of a paper-based office to a fullyelectronic claims & billing system; set up accounts & software for e-claims, NEA attachments, EFT/ERA, and online eligibilty/verification.
Took charge of, and streamlined, insurance verification & claims processes, leading to greater accuracy in coverage estmates/treatment proposals and a substantial reduction in rejected & unpaid claims.
Efforts combined to increase accuracy in claims processing and patient billing have led to an increase in the average monthly production/collection ratio from 87.5% to 98.7%.
Managed & aided in the production of all modes of advertising, including the negotiation of contracts with various media outlets (TV, print, radio, internet), and development of design/ production of these ads.
Oversaw front office staff and duties, including protocols for patient follow-up, recall, insurance verification & pre-authorization, and all day-to-day tasks.
Managed insurance contracts and completes paperwork for new contracts for current dentists and new associates.
Provided assistance in other aspects of day-to-day management, including organizing staff meetings, continuing education for professional staff, ordering/inventory, maintenance of business accounts, and various other administrative tasks.
Managed online reputation, including the complete design and creation of a website, Facebook page, Yelp page, and others.
Left full-time position in January 2015 due to family illness; assisted office on a per diem basis.
Sep 2008Jul 2012
Certified Pharmacy Technician
Began position as a store cashier, and by cross-training with pharmacy staff, easily gained the skills and knowledge necessary to pass national examination for certification as a pharmacy technician.Worked in pharmacy for last 4 years of employment.
Maintained Pharmacy Technician Certification Board certification and licensing through the Arizona State Board of Pharmacy throughout course of employment.
Specialized in third-party claims reconcilliation, including correcting claims for immediate adjudication.
Assisted pharmacist with all aspects of practicing pharmacy, including entering, filling, and dispensing prescriptions, assisting patients with pharmacy-related questions, vaccination setup, and inventory control.
Aided in patient retention via phone call reminders and follow-up. Aided in local marketing campaigns.
Performed administrative duties, including answering phones, scheduling vaccination appointments, registering patients and gathering personal data, and maintaining supplies.
Operation of cash register/money handling.
Bachelor's - Microbiology, Minor in Mathematics (INCOMPLETE)
University of Arizona
Special emphasis on research & biostatistics, including 2 years of independent study with the College of Public Health.