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Education

20102015

Bachelor of Science

State University of New York

Experience

2016Present

Technical Support Engineer

Defense Distributed

Apply scientific methodology to proactively solve technical problems without direction or assistance. Independently devise, execute, and formalize diagnostic protocols. Institute RMA validation process. Answer all technical support inquiries via phone and web. Write instructions,illustrate images, and create instructional videos. Establish quality control measures and write QC programs. Remotely diagnose mechanical, electrical, and software issues. Analyze user feedback and experimental data. Design prototypes and test novel applications. Support front end and back end web development and design.