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Justin Fazzio

Lean Six Sigma, Project Management, Project Manager, Business and Project Analysis, Team Development and Leadership, Metric Dashboards, Analytic Skills


MBA educated Certified Market Research Analyst with a solid background in business analysis, project and team management, and long range strategic planning.

Cross functional skills developed by coaching small business owners to improve each aspect of their organization.

Skills in:

  • Database marketing
  • Statistics and business modeling using MS Excel, MS Access, Crystal Xcelsius, and SPSS as well as market industry and competitor research, and presentation skills

Ability to present Excel data in Dashboard/Visualization format utilizing “Real Time What-If scenarios.”

Work experience

Jan 2011Present


GEICO Insurance

Current Customer Service Supervisor and Operations Analyst

  • Managing 10 person team on telephone operations to maximize customer service satisfaction and retention while minimizing operational costs and associate turnover
  • Metrics include
    • Efficiency
    • Customer Satisfaction
    • Costs
    • Quality/Procedural Accuracy
Sep 2008Dec 2010

Six Sigma Business Analyst

GEICO Corporate

  • Technical Skills
    • Expert use of Microsoft Access and Excel to convert transactional level data to aggregated summaries with multiple drill down levels, including organizational hierarchy (Companywide, Regional, Manager, Associate) and time orientation (YTD, Montly, Weekly, etc).
    • Results-focused analysis that encompasses strategic (high level trend detection) and tactical (floor level performance mgmt) orientations.
    • Proficiency in VBA to automate reports where possible and reduce lead time.Regular communication with DBAs to acquire data for analysis and conversion into reports.Dashboard style reporting paradigm.
    • Expert use in both Excel and Access 2003-2010.Compose spreadsheets with special attention to compatibility with Excel 2003 users as well as those with smaller resolution monitors.
    • Currently self-improvement initiatives include learning advanced VBA and SQL coding as well as SAS.
  • Project Management Skills
    • Corporate Quality Award Winner – Website Improvement Team.
    • Six Sigma Green Belt Project Manager – Led a team of 21 team members to optimize the staffing and efficiencies of GEICO’s Internet Customer Service Team for in Green Belt Six Sigma methodology to objectively analyze and improve the process.Structured DMAIC methodology (Define, Measure, Analyze, Implement, Control – phased approach).Regular interaction with Directors and VPs on a weekly basis.
Regularly handle ad hoc tasks, major projects, and analysis assignment simultaneously while meeting deadlines.
Jun 2006Sep 2008

Business Coach


Coached small business owners and entrepreneurs on both business and personal effectiveness

  • Business Effectiveness: Marketing, sales, customer service, financial management, human resources, profit margins, and business systemization.
  • Personal Effectiveness: Leadership, work/life balance, time management, action plans.
Jun 2005Dec 2005

Database Analyst Intern

Mercedes-Benz USA
  • Analyzed new parts distribution structure of Paragon system – a master distribution center thatoversees and streamlines inventory channels across the United States.
  • Assessed and improved inventory management system by identifying backordered and overstocked items, recommending selective reductions resulting in daily savings of $1,000.
  • Expert use of Microsoft Excel including analyzing tens of thousands of rows of data and forming reports for executive level management. 
Apr 2004Aug 2004

Lease Administrator

  • Analyzed invoices and reconciliations and compared against leases to ensure all legal requirements were being met and followed.  Expedited analysis procedure for 50% quicker and more efficient analysis.  Eliminated three month backlog of invoices in only four weeks.
  • Conducted audits and investigations of companies to ascertain proper lease conformance.  Earned back 5% of own wages by detecting nonconformance by companies audited.
May 2002Apr 2004

Marketing Manager

EnviroCraft Corporation
  • Planned, organized, and implemented new service offering (an online directory of facility databases) in order to reposition services from mature phase to growth phase.
  • Planned and initiated new e-marketing initiative for EnviroCraft to increase brand recognition.
May 1999May 2002

Marketing Manager Intern

EnviroCraft Corporation
  • Market Research
  • Telemarketing of Optimizer Promotion (100 calls/week)
  • Data Entry & Alpha-Numeric Keypad Entry (94 wpm)


Aug 2004May 2006

Master of Business Administration

Rutgers University

Team Leader for Student Run Team Consulting Group.

  • Led 6 other MBA students to create a strategic business plan for startup venture in Fanwood, NJ.
Aug 1998May 2002

Bachelor of Science


  1. Dean’s List
  2. Presidential Scholar
  3. Papa John’s Scholarship


Nancy Myers

"Justin and I worked together for several months while he coached me in the skills of sales and marketing for my interior design business. I was extremely impressed with his professionalism and ability to quickly evaluate the core of my problem areas. His well thought-out,direct and honest manner of communication modeled an approach that I use today with my own clients. The experience was invaluable."

July 22, 2008

John Fazzio

“Justin is a marketing guru who understands brand positioning. Currently, in his supply-chain role he is responsible for streamlining vendor responses to inventory deficits, reducing warehousing and increasing turnover.”

October 27, 2005


Statistical Analysis
Central Tendency, Variation, Standard Deviation, Confidence Levels, One, Two and Multiple Sample Hypothesis Testing, Z and T scores, F scores,  ANOVA, Regression, Correlation, Probability, etc.
Crystal Xcelsius
Version 4.5   What-If Scenarios, Progress Reports, Gauges and Indicators, Executive Dashboards, Interactive Charts and Figures for Powerpoint, Excel, Words, and PDF, Traffic Light alerts, Geographic Maps, Multiple Layer sheets.
Versions 11-16   Data Integration (Import from text files, delimited fields, Excel, etc.; Export to Word, Excel, PPT, PDF), Sorts, Counts, Recodes, Binning, Graphing, Maps, Reports (Case Summaries, Pivot Tables, Means), Ttests, ANOVA, Correlation, Regression, etc.
Microsoft Access
Versions 2003-2010   Integration with Excel (import/export), Flat File Format, Queries (select & aggregate, exporting, calculations within, duplicate queries, unmatched queries, crosstabs), Reports (customized formatting for top level execs), PivotTables & PivotCharts, User-Defined Parameters, Macros  
Microsoft Excel
Versions 2003-2010   Data Analysis, Business Models, Lookup Functions (Vlookup, Hlookup), Index and Match Functions, Text Functions, Net Present Value Calculations, Sensitivity Analyses, Pivot Table Analyses, Excel Solver Command, Exponential Growth Models, Multiple Regression Scenarios, Sales Forecasting, Optimal Bid Calculations, Determining Customer Value, Economic Order Quantity, Optimal Product Mix, Financial Statements, What-If Scenarios, Graphs and Charts

Executive Dashboards

Professional Certifications


Jul 2008Present

Market Research Analyst

Feb 2011Present

Licensed Insurance Agent (Personal Lines) in State of Virginia

Virginia Bureau of Insurance