Justin Fazzio

Justin Fazzio

Lean Six Sigma, Project Management, Project Manager, Business and Project Analysis, Team Development and Leadership, Metric Dashboards, Analytic Skills

Summary

MBA educated Certified Market Research Analyst with a solid background in business analysis, project and team management, and long range strategic planning.

Cross functional skills developed by coaching small business owners to improve each aspect of their organization.

Skills in:

  • Database marketing
  • Statistics and business modeling using MS Excel, MS Access, Crystal Xcelsius, and SPSS as well as market industry and competitor research, and presentation skills

Ability to present Excel data in Dashboard/Visualization format utilizing “Real Time What-If scenarios.”

Work History

Work History
Jan 2011 - Present

Supervisor/Analyst

GEICO Insurance

Current Customer Service Supervisor and Operations Analyst

  • Managing 10 person team on telephone operations to maximize customer service satisfaction and retention while minimizing operational costs and associate turnover
  • Metrics include
    • Efficiency
    • Customer Satisfaction
    • Costs
    • Quality/Procedural Accuracy
Sep 2008 - Dec 2010

Six Sigma Business Analyst

GEICO Corporate

  • Technical Skills
    • Expert use of Microsoft Access and Excel to convert transactional level data to aggregated summaries with multiple drill down levels, including organizational hierarchy (Companywide, Regional, Manager, Associate) and time orientation (YTD, Montly, Weekly, etc).
    • Results-focused analysis that encompasses strategic (high level trend detection) and tactical (floor level performance mgmt) orientations.
    • Proficiency in VBA to automate reports where possible and reduce lead time.Regular communication with DBAs to acquire data for analysis and conversion into reports.Dashboard style reporting paradigm.
    • Expert use in both Excel and Access 2003-2010.Compose spreadsheets with special attention to compatibility with Excel 2003 users as well as those with smaller resolution monitors.
    • Currently self-improvement initiatives include learning advanced VBA and SQL coding as well as SAS.
  • Project Management Skills
    • Corporate Quality Award Winner – GEICO.com Website Improvement Team.
    • Six Sigma Green Belt Project Manager – Led a team of 21 team members to optimize the staffing and efficiencies of GEICO’s Internet Customer Service Team for geico.com.Trained in Green Belt Six Sigma methodology to objectively analyze and improve the process.Structured DMAIC methodology (Define, Measure, Analyze, Implement, Control – phased approach).Regular interaction with Directors and VPs on a weekly basis.
Regularly handle ad hoc tasks, major projects, and analysis assignment simultaneously while meeting deadlines.
Jun 2006 - Sep 2008

Business Coach

WinningAdvantage

Coached small business owners and entrepreneurs on both business and personal effectiveness

  • Business Effectiveness: Marketing, sales, customer service, financial management, human resources, profit margins, and business systemization.
  • Personal Effectiveness: Leadership, work/life balance, time management, action plans.
Jun 2005 - Dec 2005

Database Analyst Intern

Mercedes-Benz USA
  • Analyzed new parts distribution structure of Paragon system – a master distribution center thatoversees and streamlines inventory channels across the United States.
  • Assessed and improved inventory management system by identifying backordered and overstocked items, recommending selective reductions resulting in daily savings of $1,000.
  • Expert use of Microsoft Excel including analyzing tens of thousands of rows of data and forming reports for executive level management. 
Apr 2004 - Aug 2004

Lease Administrator

http://www.ritzcamera.com
  • Analyzed invoices and reconciliations and compared against leases to ensure all legal requirements were being met and followed.  Expedited analysis procedure for 50% quicker and more efficient analysis.  Eliminated three month backlog of invoices in only four weeks.
  • Conducted audits and investigations of companies to ascertain proper lease conformance.  Earned back 5% of own wages by detecting nonconformance by companies audited.
May 2002 - Apr 2004

Marketing Manager

EnviroCraft Corporation
  • Planned, organized, and implemented new service offering (an online directory of facility databases) in order to reposition services from mature phase to growth phase.
  • Planned and initiated new e-marketing initiative for EnviroCraft to increase brand recognition.
May 1999 - May 2002

Marketing Manager Intern

EnviroCraft Corporation
  • Market Research
  • Telemarketing of Optimizer Promotion (100 calls/week)
  • Data Entry & Alpha-Numeric Keypad Entry (94 wpm)

Education

Education
Aug 2004 - May 2006

Master of Business Administration

Rutgers University

Team Leader for Student Run Team Consulting Group.

  • Led 6 other MBA students to create a strategic business plan for startup venture in Fanwood, NJ.
Aug 1998 - May 2002

Bachelor of Science

http://www.umd.edu

Honors:

  1. Dean’s List
  2. Presidential Scholar
  3. Papa John’s Scholarship

Skills

Skills

Statistical Analysis

Central Tendency, Variation, Standard Deviation, Confidence Levels, One, Two and Multiple Sample Hypothesis Testing, Z and T scores, F scores,  ANOVA, Regression, Correlation, Probability, etc.

Crystal Xcelsius

Version 4.5   What-If Scenarios, Progress Reports, Gauges and Indicators, Executive Dashboards, Interactive Charts and Figures for Powerpoint, Excel, Words, and PDF, Traffic Light alerts, Geographic Maps, Multiple Layer sheets.

SPSS

Versions 11-16   Data Integration (Import from text files, delimited fields, Excel, etc.; Export to Word, Excel, PPT, PDF), Sorts, Counts, Recodes, Binning, Graphing, Maps, Reports (Case Summaries, Pivot Tables, Means), Ttests, ANOVA, Correlation, Regression, etc.

Microsoft Access

Versions 2003-2010   Integration with Excel (import/export), Flat File Format, Queries (select & aggregate, exporting, calculations within, duplicate queries, unmatched queries, crosstabs), Reports (customized formatting for top level execs), PivotTables & PivotCharts, User-Defined Parameters, Macros  

Microsoft Excel

Versions 2003-2010   Data Analysis, Business Models, Lookup Functions (Vlookup, Hlookup), Index and Match Functions, Text Functions, Net Present Value Calculations, Sensitivity Analyses, Pivot Table Analyses, Excel Solver Command, Exponential Growth Models, Multiple Regression Scenarios, Sales Forecasting, Optimal Bid Calculations, Determining Customer Value, Economic Order Quantity, Optimal Product Mix, Financial Statements, What-If Scenarios, Graphs and Charts

Certifications

Certifications
Jul 2008 - Present

Market Research Analyst

Brainbench
Feb 2011 - Present

Licensed Insurance Agent (Personal Lines) in State of Virginia

Virginia Bureau of Insurance