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Work History

Jun 2013Present

Senior Technical Writer, App Cloud

Salesforce

Lead Writer for Trailhead - I supervise writers, review content, and manage large content releases for Trailhead, a learning platform for Salesforce. I work closely with the editorial, marketing, and management teams to produce technical content that users love.

Scrum Writer - Worked with subject matter experts to produce high-quality feature documentation. Deliverables include Trailhead modules, API documentation, and help documentation.

Developer and Trainer for Idea2App - Worked with a team to develop an internal training on the Salesforce technology stack and delivered this course to over 2,000 engineers across the world.

Jan 2011May 2014

Head Writing Tutor

Norman M. Eberly Multilingual Writing Center (Dickinson College)

As head tutor, supervised a team of over sixty other student tutors and informed key decisions on the college's academic writing standards. As a writing tutor, mentored students across disciplines on both individual papers and on writing in general.

Jan 2011May 2014

Teaching Assistant

Department of Math and Computer Science (Dickinson College)

Assisted professors in the instruction of introductory computer science and mathematics. Worked with students one-on-one to ensure they understood the concepts and execution of the course material. 

Education

Aug 2010May 2014

B.S. Computer Science, B.S. Mathematics

Dickinson College (Carlisle, PA)

GPA 3.67

Awards

  • Technology All-Stars (Salesforce Technology & Products, 2016) - Nominated by management for contributions to Trailhead and overall content strategy.
  • Touchstone Merit Award (Society for Technical Communication, Jan 2016) - For demonstrating high proficiency in technical communication in the Trailhead Event Monitoring module.
  • Technology All-Stars (Salesforce Technology & Products, 2015) - Nominated by management for exceptional work on the Idea2App training course.
  • Certificate of Appreciation (United States Army, May 2014) - For assisting fellows from the U.S. Army War college in their academic writing.