Professional Experience

Work History
Apr 2015 - Present

Support Engineer

FTD Companies, Inc (Formerly Provide Commerce)
  • Provides Tier 2 break‐fix support for issues across the IT infrastructure, including: computer hardware & software, virtual machines, servers, networking, connectivity, mobile devices, and peripherals.
  • Manages Active Directory and Exchange Console, including: account administration, file share permissions, group policy, and more.
  • Images, configures, and performs hardware upgrades on Windows 7 and Mac OSX desktops and laptops.
  • Builds, configures, and deploys virtual machines and templates using VMware vSphere and Cisco Desktop Studio.
  • Maintains asset inventory database and contributes to SharePoint technical documentation library.
Oct 2014 - Apr 2015

Helpdesk Technician

FTD Companies, Inc (Formerly Provide Commerce)
  • Provided first line of support for Tier 1 and some Tier 2 break‐fix support for issues across the IT infrastructure, including: computer hardware & software, virtual machines, servers, mobile devices, and peripherals.
  • Completed Windows 7 Refresh, Desktop Virtualization, and other projects on time while exceeding expectations.
Jul 2012 - Oct 2014

Real Time Specialist

Provide Commerce
  • Resolved computer issues reported by call center employees and escalated unresolved issues to the appropriate team.
  • Performed password resets and account deactivation for call center employees using Active Directory.


2006 - 2008

General Studies

Southwestern Community College District
2002 - 2006

High School Diploma

Eastlake High School