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Work History

Feb 2015Present

Technical Support Rep.

ABC Financial

Job Responsibilities:

  • Create CRM cases for clients computer/software and hardware issues
  • Troubleshoot client software and other computer problems
  • Document technical troubleshooting steps and problem resolution
  • Resolve technical issues related to club software and hardware in a timely manner
  • Handle rotating on call and weekend duties approximately every 5 weeks
  • Ability to escalate issues to appropriate personnel when needed by following structure in place
  • Assist other Help Desk personnel with problems/issues when needed
  • Write technical documents to be used by other technicians
Aug 2013January 2015

Crew Member

McDonalds

Job Responsibilities:

  • Work in the kitchen preparing food for the customers. 
  • The front counter helping customers through the ordering process. 
  • The most important task of them all was to make sure that the customer was our first and main concern.
  • Team member job duties include operating a cash register, and running the drive-thru.
  • Cleaning the restaurant, and completing other assigned tasks
Apr 2012Sep 2012

Sales Associate

Academy Sports

Job Responsibilities:

  • Greet every customer that walked by my work area
  • Assist customers with their needs with unfamiliar products
  • Maintain a proper work area at all times during the day
Jul 2007Aug 2011

Crew Member

McDonalds

Job Responsibilities:

  1. Work in the kitchen preparing food for the customers. 
  2. The front counter helping customers through the ordering process. 
  3. The most important task of them all was to make sure that the customer was our first and main concern.
  4. Team member job duties include operating a cash register, and running the drive-thru.
  5. Cleaning the restaurant, and completing other assigned tasks

Education

University of Arkansas at Little Rock

Bachelor of Science in Accounting. May 2016

Additional Skills

  • Customer Service

  • Leadership

  • Team Building

  • Microsoft Office Suite

  • Retail

  • Advertising