Summary

With more than 15 years experience working in development, I built a strong and diverse foundation for increasing innovation in projects. Whether handling existing products or developing new solutions, I acknowledge the challenges and collaboration required to accomplish growth. It’s an art to leverage my team's mixed abilities to achieve the best results. I welcome that daily challenge because I believe in the importance of forming strong teams. While the organization may grow and the teams may change, my focus remains grounded in people. I look forward to many more years in this industry.

Work History

Work History
Jun 2013 - Present

QStock Product Manager

MSA Systems, Inc.

As the Product Manager for QStock Inventory, an Inventory Management System built for product-based businesses operating on QuickBooks or Intacct, I bring together multiple departments to build a best in class software package for small to mid-sized businesses.

  • Manage the entire product line life cycle from strategic planning to tactical activities
  • Specifying market requirements for current and future products by conducting market research supported by on-going communication with customers and prospects.
  • Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning.
  • Developing and implementing a company-wide go-to-market plan, working with all departments to execute, rebranding both websites leading to a doubling of internet traffic.
  • Work closely with our partners and potential customers to craft solutions to best fit their industry and business, then follow through by leading their implementation team.
  • Oversee any required customizations to ensure compliance with project scope.
  • Plan and coordinate development of QStock Inventory to accommodate current customer needs, future growth, and technological advancements.
Feb 2007 - May 2013

eCommerce Coordinator

Eldorado Stone
  • Helped plan and implement a Business-to-Business ecommerce solution developed by a 3rd party that was partially responsible for a 43% reduction in Customer Service headcount.
  • Maintained users, content, and images site wide.
  • Led Customer Service Representatives through troubleshooting ecommerce user issues to ensure customer had a single point of contact for all resolutions.
  • Identified possible areas of improvement for version 2 and acted as Project Manager for accepted improvements for 3rd party to develop.
  • Added Google Analytics to track trends for future development, identify popular products vs. sales, and identified customer dissatisfaction with the categorization of items.
  • Implemented an email marketing campaign to increase traffic from current customers and reach out to the idle customers to increase usage.
  • Make HTML and SQL coding changes for bug fixes, increase user experience, and to integrate with marketing campaigns.
Jul 2006 - May 2013

IT Application Development

Eldorado Stone
  • Project Manager on RFID implementation to track hard assets to accurately pair with ERP system and accurately account for depreciation of assets.
  • Designed and developed intranet for standardized forms management, record keeping and reporting with SQL backend. Programed in HTML, VB.NET, AJAX, and JQuery.
  • Proposed, designed and conducted a system-wide pricing audit using GreatPlains/SQL. Based on findings, created and standardized company-wide pricing formulation strategy. Designed extensible automated system for migrating existing inventory and integrating future product lines.
  • Installed Warehouse Management Systems for multiple facilities. Provided supply chain planning, on-site training (including creating instructional materials), wireless network implementation, and systems support. Inventory accuracy rose from 90% to 99.7%, enabling a migration to regular cycle counts from yearly full inventory counts.
2006 - 2011

Sport Chalet

Sport Chalet
  • Assist divers and climbers determine equipment needs and get the proper equipment to match their personal tastes and technical needs.
  • Recommend classes, courses, and continuing education.
  • Maintained knowledge of local diving and climbing locations, industry events, technology, and challenges.
  • Leveraged network to increase my personal education and certification levels for personal growth and to better assist customers.
  • Inspect, maintain, and service SCUBA tanks and equipment.
  • Comply with all area, industry and safety procedures and regulations.
Feb 2004 - Jun 2006

Warehouse Supervisor/slot Coordinator

Sysco Food Services
  • Created reports for upper management and executive staff to analyze warehouse production, shrink, and benchmark criteria.
  • Reassigned item locations for optimization based on movement, weight, packing, and receiving with data accumulated from reports personally created using Business Objects, Microsoft Access, SQL, and AS/400 query.
  • Headed special projects dealing with warehouse expansion.
  • Arranged warehouse operations around expansion construction needs.
  • Participated in focus groups to maximize overall productivity in various areas.
  • Administered and assisted corporate IT group with upgrades to proprietary Warehouse Management software on UNIX servers and RF equipment.
  • In-house Champion for an internet based training program for Warehouse and Transportation crew as well as Management staff.
  • Championed Manhattan’s SlotInfo warehouse slotting optimization tool and customized it for local warehouse.
  • Initiated a physical warehouse expansion 34.8% increase of available freezer space and a 50% increase of available cooler space. Swapped and re-slotted Freezer and Cooler areas to best make use of the space and organized a audit to ensure accurate inventory assessment.

Education

Education
2010

Masters of Business Adminstration

University of Phoenix

A masters program built to look deeply into the global landscape, as internet and social tools allow rapid communication across borders.

2009

Inbound Marketing Certified Professional

Inbound Marketing University

Certification in various social tools and practices specifically for business applicaiton

2002

Bachelor of Science in Information Technology

University of Phoenix

Bachelors degree in information technology focusing on development and managing developers.