Justin Pettet

Application Support for an Aged Care provider in Gold Coast, QLD.

Acheivements

• Replaced a company wide intranet using SharePoint Online (Office 365).
• Custom developed Dynamics 365 online for Sales and Marketing tailored to the Aged care industry. 
• Implemented Data integration between On-Premise and Cloud (Office 365 - Azure)
• Enhanced Dynamics 365 Sales and Marketing through the deployment of ClickDimensions. Customised Web Forms, Email Marketing Templates and Campaign Management.
• Streamlined document management through the implementation of DocuSign together with Dynamics 365. The most recent achievement was in making a busy department completely paperless through the automation of compliance documentation.
• Created complex workflows using Microsoft Flow that integrated cloud and on-premise systems together.
• Developed custom API's using Microsoft flow and JSON.
• Integrated Sales and Marketing solutions with case management, telephony and messaging systems.
• Developed a custom time-sheeting application using the SharePoint Modern Framework with Microsoft Flow and On-Premise SQL data.
• Deployment and custom development of a ChatBot with LUIS, QNAMaker and the Azure Bot Framework used in Microsoft Teams and SharePoint Online for the purpose of serving knowledge content to internal users. 
• Business Process Automation using Flowforma. Development of Forms and Workflows on SharePoint Online.
• As part of a Shared Services Project developed departmental pages using SharePoint modern pages and custom built SharePoint Framework web parts. The pages included dynamic content and connected with on an premise HRIS system for employee and department data. 

National Manager of Technical Services for an I.T solution provider in South Brisbane.

Achievements

• Project managed a migration for finance replacing QuickBooks with Microsoft Dynamics NAV.

• Project managed a finance migration of the payroll solution to Micropay Meridian. Integrated Dynamics CRM - HR and Payroll Modules.

• Developed an Electronic Payment Systems that integrates with multiple line of Business Applications including SharePoint, Dynamics CRM, Dynamics NAV and Active Directory. Was involved in all aspects of the project including requirements gathering, design and development, technical documentation and end user training.

• Created a hybrid cloud solution between and on premise virtual environment to Microsoft Azure. Provisioned an Always on SQL Environment and Highly Available Microsoft Dynamics Servers.

• Lead a team to rebuild and migrate data between data centres for 400 users.

• Lead a team to roll out a new help desk solution on time and under budget.

• Roll-out of internal social media platform Yammer to encourage group discussions, share success stories and replace inefficient group discussion platforms such as email.

• Microsoft Exchange 2003/2007 Administration.

• Migration of Exchange 2003 organisation to 2007.

• SharePoint 2007 deployment and Administration.

• Cisco Router and Switch Configuration.

• Deployment of remote access for end users. – VPN.

• Work within the budget allocated for the department.

• Maintain Network infrastructure i.e. Maintenance schedule.

• Identify and document equipment/tools that you use to accomplish Management objectives.

• Identify Departments Assets. Number of workstations, software, printers and investigate ways to streamline this process.

• Support and training for staff.

• Set of maintenance procedures

• Polices on operational usages for end users.

• Polices of software installation for end users.

• Archiving or filing of hardware and software warranty’s, manuals (Tracking system).

• Identify mission critical areas and implement fault tolerance

• Increase customer base

• Investigate target areas

• Develop marketing strategies.

• Promote other services that CVS provides

• Cisco SMB Specialisation

• Worked as an IT Instructor. Duties involve Student Management and Teaching. Conducted workshops for CompTIA Network+ , Microsoft MCP (Microsoft Certified Professional) , Microsoft MCSA (Microsoft Certified Systems Administrator), CCNA (Cisco Certified Network Associate) and CompTIA Security+

• Network Administration and Repair/Fault Finding. Was involved in designing, implementing and maintaining a medium size network consisting of Cisco Routers and Switches, Linux and Microsoft Servers, Linux firewalls, Microsoft ISA Servers, Linux Proxys (SQUID) and Active Directory. . An Excellent opportunity to learn a broad range of IT skills.

• Data Entry. Duties involved Contact with Students and recording all details in S.M.A.R.T Database(Student Progress, Requests and Achievements)

• Helped with the installation of VOIP phone system. Duties involved Cabling and Server setup. Also installing IP phone software to Workstations (Phone Manager)

• Internet Connection Setup. Installed and Configured an ADSL internet connection using Cisco Equipment (Routers and Switches). Implemented Security to this Network by installing an internal and external firewall. (DMZ).

• Assisting and Mentoring Students for Certification Exams. Duties included preparing Students for CompTIA, Cisco and Microsoft Certification exams.

• Desktop Rollouts. Helped in Relocating Servers and Workstations from Gold Coast to Brisbane Institute.(Approx 250 Workstations / 9 Servers)

Online Training course to learn the new Development model for SharePoint Online.

Training Session for ClickDimensions marketing automation software

SharePoint Server Developer Training

ITIL Foundation Training

• Online training for Microsoft Azure
• Online Training for Microsoft Office 365
• Online Training for Microsoft Yammer

• Information and training on Big Data
• Information and training on Microsoft SQL

• Information and training on Microsoft Dynamics NAV
• Information and training on Microsoft Dynamics CRM
• Information and training on Office Applications

• Completed DDLS Training Microsoft 20467
• Completed practical data warehouse setup, excel PowerPivot and power view modules
• Completed a practical installation of PowerPivot for Microsoft SharePoint 2013

• Information and training on Microsoft Dynamics NAV
• Information and training on Microsoft Dynamics CRM
• Information and training on Office Applications

• Completed and passed Cisco Small Medium Business for Engineers exam. (642_176)
• Completed Cisco CCNP Routing and Switching
• Completed Exchange Server 2010
• Completed CEH (Certified Ethical Hacker)  
• Studied CompTIA Security+

• Completed CompTIA A+ Hardware and Operating System
• Completed CompTIA Network+
• Completed MCP (Microsoft Exams 70-210, 70-215)
• Completed MCSA (Microsoft Exam 70-218)
• Completed CCNA (Cisco Certified Network Associate)
• Completed CEH (Certified Ethical Hacking) Security Training
• Completed Diploma of Network Engineering (ICA50499)
• Completed Structured Programming in C
• Completed Project Management
• Completed Extended Customer Service and Help Desk Modules
• Completed Workplace legislation modules: Privacy Laws, Workplace Discrimination, Harassment and Equal Opportunity
• Competed Toastmasters Corporate Speech-craft Program

Completed Certificate IV in Workplace Assessment and Training

Completed Certificate III in Network Administration

Microsoft MCSA