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Work experience

Dec 2015Present

Application Support

Feros Care

Application Support for an Aged Care provider in Gold Coast, QLD.

Acheivements

  • Replaced a company wide intranet using SharePoint Online (Office 365).
  • Implemented Dynamics 365 for Sales and Marketing tailored to the Aged care industry. 
  • Implemented Data integration between On-Premise and Cloud (Office 365 - Azure)
Feb 2007Dec 2015

National Manager of Technical Services

Community Services Group (CSG)

National Manager of Technical Services for an I.T solution provider in South Brisbane.

Achievements

  • Project managed a migration for finance replacing QuickBooks with Microsoft Dynamics NAV.
  • Project managed a finance migration of the payroll solution to Micropay Meridian. Integrated Dynamics CRM - HR and Payroll Modules.
  • Developed an Electronic Payment Systems that integrates with multiple line of Business Applications including SharePoint, Dynamics CRM, Dynamics NAV and Active Directory. Was involved in all aspects of the project including requirements gathering, design and development, technical documentation and end user training.
  • Created a hybrid cloud solution between and on premise virtual environment to Microsoft Azure. Provisioned an Always on SQL Environment and Highly Available Microsoft Dynamics Servers.

  • Lead a team to rebuild and migrate data between data centres for 400 users.
  • Lead a team to roll out a new help desk solution on time and under budget.
  • Roll-out of internal social media platform Yammer to encourage group discussions, share success stories and replace inefficient group discussion platforms such as email.
Jan 2006Feb 2007

Senior Network Engineer/Administrator

Community Vision Systems (Subsidiary of Community Services Group)
  • Microsoft Exchange 2003/2007 Administration.

  • Migration of Exchange 2003 organisation to 2007.

  • SharePoint 2007 deployment and Administration.

  • Cisco Router and Switch Configuration.

  • Deployment of remote access for end users. – VPN.

  • Work within the budget allocated for the department.

  • Maintain Network infrastructure i.e. Maintenance schedule.

  • Identify and document equipment/tools that you use to accomplish Management objectives.

  • Identify Departments Assets. Number of workstations, software, printers and investigate ways to streamline this process.

  • Support and training for staff.

  • Set of maintenance procedures

  • Polices on operational usages for end users.

  • Polices of software installation for end users.

  • Archiving or filing of hardware and software warranty’s, manuals (Tracking system).

  • Identify mission critical areas and implement fault tolerance

  • Increase customer base

  • Investigate target areas

  • Develop marketing strategies.

  • Promote other services that CVS provides

  • Cisco SMB Specialisation

Mar 2005Jan 2006

IT Instructor/Network Technician

Computer Power Pty Ltd
  • Worked as an IT Instructor. Duties involve Student Management and Teaching. Conducted workshops for CompTIA Network+ , Microsoft MCP (Microsoft Certified Professional) , Microsoft MCSA (Microsoft Certified Systems Administrator), CCNA (Cisco Certified Network Associate) and CompTIA Security+
  • Network Administration and Repair/Fault Finding. Was involved in designing, implementing and maintaining a medium size network consisting of Cisco Routers and Switches, Linux and Microsoft Servers, Linux firewalls, Microsoft ISA Servers, Linux Proxys (SQUID) and Active Directory. . An Excellent opportunity to learn a broad range of IT skills.
  • Data Entry. Duties involved Contact with Students and recording all details in S.M.A.R.T Database(Student Progress, Requests and Achievements)
  • Helped with the installation of VOIP phone system. Duties involved Cabling and Server setup. Also installing IP phone software to Workstations (Phone Manager)
  • Internet Connection Setup. Installed and Configured an ADSL internet connection using Cisco Equipment (Routers and Switches). Implemented Security to this Network by installing an internal and external firewall. (DMZ).
  • Assisting and Mentoring Students for Certification Exams. Duties included preparing Students for CompTIA, Cisco and Microsoft Certification exams.
  • Desktop Rollouts. Helped in Relocating Servers and Workstations from Gold Coast to Brisbane Institute.(Approx 250 Workstations / 9 Servers)

Education

Feb 2017

ClickDimensions

ClickDimensions, Sydney Australia

Training Session for ClickDimensions marketing Automation software

Aug 2016

Microsoft 20489B - Developing Microsoft SharePoint

DDLS, Sydney Australia

SharePoint Server Developer Training

Jul 2015

ITIL Foundation Training

The Knowledge Academy

ITIL Foundation Training

2015

Microsoft Cloud Solutions

Microsoft Online Training
  • Online training for Microsoft Azure
  • Online Training for Microsoft Office 365
  • Online Training for Microsoft Yammer
2014

Health IT Conference Information and Training sessions.

HIMMS Conference, Orlando, Florida, USA
  • Information and training on Big Data
  • Information and training on Microsoft SQL
2014

Microsoft Dynamics CRM and NAV information and training sessions.

Microsoft Convergence Conference, Atlanta, Georgia, USA
  • Information and training on Microsoft Dynamics NAV
  • Information and training on Microsoft Dynamics CRM
  • Information and training on Office Applications
2014

SQL Server and Business Intelligence – Microsoft 20467

Dimension Data Learning Solutions, Sydney NSW 
  • Completed DDLS Training Microsoft 20467
  • Completed practical data warehouse setup, excel PowerPivot and power view modules
  • Completed a practical installation of PowerPivot for Microsoft SharePoint 2013
2013

Microsoft Dynamics CRM and NAV information and training sessions.

Microsoft Convergence Conference, New Orleans, Louisiana, USA
  • Information and training on Microsoft Dynamics NAV
  • Information and training on Microsoft Dynamics CRM
  • Information and training on Office Applications
2009

Self Paced Study

Community Services Group
  • Completed and passed Cisco Small Medium Business for Engineers exam. (642_176)
  • Completed Cisco CCNP Routing and Switching
  • Completed Exchange Server 2010
  • Completed CEH (Certified Ethical Hacker)  
  • Studied CompTIA Security+
20042005

Diploma of Network Engineering

Computer Power Institute Brisbane
  • Completed CompTIA A+ Hardware and Operating System
  • Completed CompTIA Network+
  • Completed MCP (Microsoft Exams 70-210, 70-215)
  • Completed MCSA (Microsoft Exam 70-218)
  • Completed CCNA (Cisco Certified Network Associate)
  • Completed CEH (Certified Ethical Hacking) Security Training
  • Completed Diploma of Network Engineering (ICA50499)
  • Completed Structured Programming in C
  • Completed Project Management
  • Completed Extended Customer Service and Help Desk Modules
  • Completed Workplace legislation modules: Privacy Laws, Workplace Discrimination, Harassment and Equal Opportunity
  • Competed Toastmasters Corporate Speech-craft Program
2004

Certificate IV in Workplace Assessment and Training

Moreton T.A.F.E

Completed Certificate IV in Workplace Assessment and Training

2002

Certificate III in Network Administration

Logan T.A.F.E

Completed Certificate III in Network Administration

Certifications

Oct 2014

SQL Server and Business Intelligence – Microsoft 20467

Dimension Data Learning Solutions
2009

Cisco Small Medium Business for Engineers exam. (642_176)

Cisco
2006

CompTIA A+

CompTIA
2006

CompTIA Network+

CompTIA
2004

MCP - MCSA

Microsoft ID:3332226

Microsoft MCSA

2004

Certificate IV in Workplace Assessment and Training

Moreton T.A.F.E
2004

Certified Ethical Hacking (CEH)

EC-Council
2004

Diploma of Network Engineering (ICA50499)

Computer Power Institute of Technology

Portfolio

SharePoint Development Portfolio