Work experience

Work experience
Apr 2014 - Present

Project Coordinator

  • Process and verifying millions of dollars in program payments to thousands of participants weekly
  • Load, validate and verify program data ensuring the greatest degree of data integrity is kept throughout the process.
  • Create multiple pre- defined and ad-hoc reports for external and internal clients daily. Heavily utilizing Microsoft Excel and SQL.
  • Implement website content updates across numerous websites for multiple rewards programs.
  • Monitor and respond to client inquiries and escalations regarding program rules and rewards. All while motoring for trends and potential issues.
  • Work with Clients, Account Managers, Business Analysts and our technical team to address/troubleshoot and implement solutions as problems arise. All while keeping in close communication with the client.
  • Evaluate existing processes and aid in implementing improvements that drive efficiency and accuracy
  • Responsible for creating, formatting, and sending of outbound program award announcements and other electronic communications
  • Complete documentation of program database and Website procedures Provide training to Customer Contact Center and Process Team on assigned projects so they can better assist program participants
Sep 2012 - Apr 2014

E-Commerce Coordinator

  • Analyze inventory reports, sales data, sales projections and industry trends to carefully select items to capture sales through eBay auctions, emails, weekly sales/event sections and homepage sale sections.
  • Work with vendor representatives, buyers, photography staff, creative and web edit teams to effectively and efficiently oversee the merchandising of thousands of items on the website.
  • Help design, conduct and summarize user experience tests.
  • Help with the development, testing and implementation of new web initiatives. Such as the implementation of the v12 platform for our sister site; Truck Monkey.
  • Worked with buyers to re-categorize all web items into an SEO optimized taxonomy.
Jun 2012 - Aug 2012

E-Commerce Intern

  • Analyzed inventory reports, sales data and projections to carefully select items to build and capture hundreds of thousands of dollars in sales through eBay auctions, weekly sales and homepage sale sections.
  • Organized and refined a complex item color matrix to be utilized for items on third party marketplace sale sites. Such as;, and
  • Collaborated with co-workers to systematically develop individualized marketing proposals for just under one thousand vendors.
  • Verifying item data and securing annual pricing.
  • Helped develop, carry out and analyze web page usability assessments for multiple web sites owned and operated by the Sportsman's Guide. On web, tablet and mobile platforms.
Sep 2013 - Apr 2014

Business 200 Student Director

  • ¬†Helped manage and oversee a team of nine facilitators who lead 30+ semester long classes with 250+ students.
  • Created and developed new engaging curriculum for the Business 200 program.
  • Developed and implemented Workplace policies and procedures.
  • Managed and developed internal and external relationships with our program.
  • Created and developed marketing initiatives to raise awareness of the program on campus.
  • Oversaw Social media initiatives. (Facebook, Twitter and a Blog)
Sep 2012 - Aug 2013

Business 200 Project Coordinator

  • ¬†Collaborated with Co-workers and University officials to restructure the course curriculum. This resulted in an over 50% rate increase in successful course completion in one semester.
  • Worked with service site coordinators to form and strengthen relationships with our program through self organized service events with our team of Business 200 facilitators.
  • Assembled panels of highly successful leaders in both the for profit and non-profit sectors and organized a speaking engagement where they could speak to students about the importance and career possibilities in non-profits.
  • Utilized Social Media to market program changes and events to students. Created and posted blog articles revolving around service learning and professional development.
Sep 2010 - Sep 2012

Business 200 Student Coordinator

  • Worked directly with students answering questions and concerns involving the Business 200 course.
  • Worked with service site coordinators to advertise service learning opportunities to students.
  • Led and facilitated program group seminars and class meetings.
  • Graded student assignments using Microsoft Access database, Microsoft Excel, Blackboard educational software.
Oct 2010 - May 2012

Office Intern

  • Performed office duties supporting Opus College of Business Advisors, Faculty and Professors.
  • Worked with students and the public answering calls and questions for the Opus College of Business
  • Scheduled appointments Opus College of Business Advisors, Faculty and Professors using Microsoft Office and Appointment Plus Scheduling System.
  • Helped advisors and office administration on the planning, set up and marketing of student programs and events
Jun 2008 - Jun 2011

Team Member

  • Processed guest's transactions.
  • Approved and processed guest's returns.
  • Assisted guests find products in the store.
  • Trained team members into various positions around the store


Sep 2010 - May 2015

Bachelor of Arts B.A.


Business Administration and Marketing