ServiceMax Certified Admin

CompTia Project+ Certified
Managed Salesforce/ServiceMax implementation
Over 8 years experience in business process analysis and system administration
 Experienced in Soultion Design, Architecting, Testing and Implementation Phase
 Knowledge of, ServiceMax suite,, and Visual Force standards
Skilled in customizing ServiceMax and Salesforce to fulfill business requirements

Work History

Work History
Sep 2014 - Present

Senior ServiceMax Consultant

Cloud Sherpas
  • Provide best practice guidance for customers on the ServiceMax software platform
  • Custom configuration of ServiceMax to fulfill business needs
  • Architect solution design and build of ServiceMax software
  • Provide technical documentation of end to end software platform
  • Aide customers with technical solutions to business process
Feb 2008 - Aug 2014

Service Delivery Manager

  • Lead analysis and comparison of software platforms prior to purchasing
  • Analyzed customer needs in order to create a custom portal and supporting business processes
  • Designed, trained, and documented business processes to provide automated Logistics support
  • Experienced in Data Loader techniques and Excel
  • Created custom page layouts , custom links, related lists, on record detail pages to provide information to both customers and internal users.
  • Identify service bottlenecks and develop plans for improvement
  • Comprehensive understanding of Contract Management, Customer Portals, Inventory Management, and Asset Management
  • Managed software integration between ServiceMax, Microsoft Navision, and multiple Logistics partners
  • Developed an integration procedure utilizing Excel reporting and a custom­built email handler to provide inventory updates
  • Skilled in customizing standard and custom objects such as Accounts, Service Contracts,
  • Products and Product Stock, Parts orders, and Reports
  • Applied Action Plans to service contract management process to deliver automated tasks and information to team members
  • Expert in business problem analysis and solution execution
  • Assisted team members with creating workflow processes to better handle day to day tasks
  • Developed process improvements through automation, workflow rules, escalation process, and custom document delivery
  • Conducted on going training for 15 internal users


2012 - Present

Bachelors of Science, Business Management

Western Governors University
2010 - 2012

Associates, Business Fundamentals

University of Phoenix


2014 - Present

ServiceMax Certified Administrator

2014 - Present

CompTia Project+