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Objective

Looking Forward to build a career in the airlines industry to establish myself as a service professional utilizing y training and personality to ensure that the passengers enjoy a happy and joyful journey.

Work History

Nov 2013Jan 2016

Supervisor of Front Desk Representative

Hotel Pullman Kuala Lumpur City Centre Hotel and Residences 
  • Checked guest in and out of hotel, noting special room requirements or additional charges to be added
  • Greeted all guest in a timely manner, following hotel protocols and ensuring issue were resolved .
  • Completed end-of-shift reports and closed out station properly.
  • Coordinated across  hotel departments, including security and housekeeping, to handle requests.
  • Answered quested about hotel and surrounding entertainment options.
Apr 2012Oct 2013

WAITRESS 

Berjaya Times Square Hotel
  • Deliver exceptional guest experiences in hotel's main restaurant by taking orders, delivery food, and managing all guest request
  • Monitor guest satisfaction and report issues to management promptly.
  • Follow safety  protocols and hotel procedures at all times
  • Volunteer for additional side work, coverage of extra tables and staying late to managing closing shift duties

Education