Supervisor of Front Desk Representative
Hotel Pullman Kuala Lumpur City Centre Hotel and Residences
- Checked guest in and out of hotel, noting special room requirements or additional charges to be added
- Greeted all guest in a timely manner, following hotel protocols and ensuring issue were resolved .
- Completed end-of-shift reports and closed out station properly.
- Coordinated across hotel departments, including security and housekeeping, to handle requests.
- Answered quested about hotel and surrounding entertainment options.