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Summary

  • To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience in the following areas:
  • Strong conceptual skills in order to work on high profile accounts and to be able to effectively juggle multiple projects under tight deadlines.
  • Possess outstanding strategic and conceptual abilities in all media.
  • Self starter with team player attitude.
  • Superior verbal and written communication skills including the ability to write creative briefs, interact effectively with clients and design and present creative materials.

Work experience

Dec 2013Present

Customer Service Representative

1800Dentist
  • Served as first point of contact for inbound callers in need of a local dentist.
  • Collected personal data from caller including insurance information and performed a demographic search for appropriate dentist.
  • Made direct contact with the dentist office and connected caller in order to schedule appointment.
May 2013Jan 2014

Owner/Trainer

Rome Curves Fitness
  • Preformed physical assessments of new clients and determined specific goals to be met over the course of training.
  • Made diet recommendations and designed and directed workout programs tailored to the clients needs.
  • Taught and demonstrated the use of gym equipment and observed client to ensure proper form and technique.
  • Designed ad campaigns and proposals in an effort to attract new members.
  • Ran the daily operations of the business.
Oct 2010Apr 2011

Medical Billing/Collections

NextGen Practice Solutions
  • Assigned and ensured accuracy of codes to services offered.
  • Analyzed diagnosis of patient.
  • Solved insurance billing problems.
  • Traced delinquent claims patients.
  • Calculated patient charges and reviewed files.
  • Handled confidential patient files and medical records.
  • Maintained records of medical billing claims.
  • Managed monetary settlements.
  • Sorted issues of medical insurances.
  • Updated payments.
  • Maintained confidentiality of medical information.
  • Collected data on behalf of doctors.
  • Followed the guidelines and was in compliance with local, state and federal laws and regulations.
  • Followed appropriate format in entering data into the medical billing software.
  • Interacted with the insurance agencies.
Sep 2000Nov 2006

Copy Writer/Assistant Sales Executive

Southern Broadcasting
  • Wrote effective radio copy that prompted customers to take action as well as convey the company brand.
  • Provided clear and concise information to clients.
  • Provided direct mail pieces by creating content, establishing designs, and ordering artwork.
  • Generated slogans.
  • Accurately transcribed and calculated co-op advertising copy on a monthly basis.
  • Researched client product and target market.
  • Designed and printed account executive media kits, station packages, rate cards, account        executive presentations and proposals, business cards, and company letterhead.
  • Generated account executive client lists.
  • Assisted with account executives clients when needed.
  • Generated radio station newsletter.
  • Assisted the general sales manager as well as the radio station general manager.
19982000

Teller

First Floyd Bank
  • Promoted and maintained positive relations with all contacts, customers and potential customers.
  • Performed as a team member in allocating and coordinating the work flow.
  • Involved in ordering, receiving, verifying, and distributing cash.
  • Accepted retail and commercial deposits and verified cash and endorsements.
  • Identified customers and cashed checks.
  • Accepted savings deposits and withdrawals and verified signatures.
  • Provided additional customer services including cashier’s checks, personal money orders, savings bonds, travelers' checks, stop payments, and certificates of deposits.
  • Balanced cash daily.
  • Assisted in opening and closing of bank.
  • Assisted in opening and closing of vault.
  • Promoted the bank's products and services.

Education

19931996

I have 82 semester hours in Early Childhood Education.

References

Tina Casey

Randy Quick

Randy was my manager at Southern Broadcasting.

Joy Phillips