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  • To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience in the following areas:
  • Strong conceptual skills in order to work on high profile accounts and to be able to effectively juggle multiple projects under tight deadlines.
  • Possess outstanding strategic and conceptual abilities in all media.
  • Self starter with team player attitude.
  • Superior verbal and written communication skills including the ability to write creative briefs, interact effectively with clients and design and present creative materials.

Work experience

Dec 2013Present

Customer Service Representative

  • Served as first point of contact for inbound callers in need of a local dentist.
  • Collected personal data from caller including insurance information and performed a demographic search for appropriate dentist.
  • Made direct contact with the dentist office and connected caller in order to schedule appointment.
May 2013Jan 2014


Rome Curves Fitness
  • Preformed physical assessments of new clients and determined specific goals to be met over the course of training.
  • Made diet recommendations and designed and directed workout programs tailored to the clients needs.
  • Taught and demonstrated the use of gym equipment and observed client to ensure proper form and technique.
  • Designed ad campaigns and proposals in an effort to attract new members.
  • Ran the daily operations of the business.
Oct 2010Apr 2011

Medical Billing/Collections

NextGen Practice Solutions
  • Assigned and ensured accuracy of codes to services offered.
  • Analyzed diagnosis of patient.
  • Solved insurance billing problems.
  • Traced delinquent claims patients.
  • Calculated patient charges and reviewed files.
  • Handled confidential patient files and medical records.
  • Maintained records of medical billing claims.
  • Managed monetary settlements.
  • Sorted issues of medical insurances.
  • Updated payments.
  • Maintained confidentiality of medical information.
  • Collected data on behalf of doctors.
  • Followed the guidelines and was in compliance with local, state and federal laws and regulations.
  • Followed appropriate format in entering data into the medical billing software.
  • Interacted with the insurance agencies.
Sep 2000Nov 2006

Copy Writer/Assistant Sales Executive

Southern Broadcasting
  • Wrote effective radio copy that prompted customers to take action as well as convey the company brand.
  • Provided clear and concise information to clients.
  • Provided direct mail pieces by creating content, establishing designs, and ordering artwork.
  • Generated slogans.
  • Accurately transcribed and calculated co-op advertising copy on a monthly basis.
  • Researched client product and target market.
  • Designed and printed account executive media kits, station packages, rate cards, account        executive presentations and proposals, business cards, and company letterhead.
  • Generated account executive client lists.
  • Assisted with account executives clients when needed.
  • Generated radio station newsletter.
  • Assisted the general sales manager as well as the radio station general manager.


First Floyd Bank
  • Promoted and maintained positive relations with all contacts, customers and potential customers.
  • Performed as a team member in allocating and coordinating the work flow.
  • Involved in ordering, receiving, verifying, and distributing cash.
  • Accepted retail and commercial deposits and verified cash and endorsements.
  • Identified customers and cashed checks.
  • Accepted savings deposits and withdrawals and verified signatures.
  • Provided additional customer services including cashier’s checks, personal money orders, savings bonds, travelers' checks, stop payments, and certificates of deposits.
  • Balanced cash daily.
  • Assisted in opening and closing of bank.
  • Assisted in opening and closing of vault.
  • Promoted the bank's products and services.



I have 82 semester hours in Early Childhood Education.


Tina Casey

Randy Quick

Randy was my manager at Southern Broadcasting.

Joy Phillips