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       I am a versatile and creative individual who fuses an academic background   in English and Biology   with a fondness for research.  As an Early Childhood Special Education graduate student at ODU, I desire above all to make a positive and significant impact in the special needs community for the children and families that face day to day challenges and obstacles.

      This combination  of personal and educational background, yields a highly motivated individual that produces quality work on demand with vigor and passion.  I provide excellent client services and excel in meeting deadlines when time is of the essence.



B.A. in Interdisciplinary Studies with Emphases in Biology & English


Accomplishments: 3.89 GPA, Dean's List (2010/2011), Outstanding Senior Interdisciplinary Major Award (highest GPA within my major), Dr. Henry Morris Leadership Scholarship, SDCC Academic Scholarship, Received 3rd place award in SDCC's Poetry Competition for Life's Loss to Labor

A.A. in English


Accomplishments: 3.25 GPA, Dean's List (2007/2008), Short story Alice published in MGC's Literary Journal: Muses, Volume 5

Work experience

Front Desk Professional

natural elements spa & salon
january 2016current
  • Check in clients as they arrive, and perform check out upon departure
  • Make sure that clients are comfortable during their stay, and ensure all of their needs are  not only met, but exceeded
  • Provide outstanding service and make sure that clients leave satisfied
  • Schedule any client appointments requested in Millinneum program
  • Answer multiple phone lines
  • Check/respond to Outlook e-mails
  • Check Demand Force and schedule client appointments
  • Participate in weekly front desk meetings to troubleshoot, address issues from the previous week and discuss current assigned projects 
  • Fulfill projects assigned by manager: i.e. Editing and proofreading facial protocols, peel protocols, cleaning protocols, etc. that are to go in the company handbook for providers
  • Schedule company social events, such as "Paint and Wine Night", to boost employee morale and show appreciation
  • Troubleshoot and de-escalate any client issues
  • Answer/research customer questions concerning products we carry

Freelance Writer/editor

november 2014june 2015
  • Performed research and extensive reading on selected topics
  • Wrote quality essays/research papers on selected topics
  • Proofread/edited customer documents for grammatical errors, sentence structure irregularities and content quality
  • Provided each customer with personally tailored feedback regarding submitted documents,(i.e. suggestions and tips concerning their individual writing style, from creative and technical perspectives)

Physical Therapy Aide/assistant

march 2009august 2009
  • Admitted patients back to main therapy area
  • Assisted physical therapists with patients' routines
  • Participated in daily maintenance of patient records/charts
  • Substituted for office personnel when asked or needed

Customer Service Representative

moore than graphics
april 2006april 2007
  • Organized morning strategy meetings  
  • Answered and returned calls and/or took messages
  • Prepared daily purchase order as well as placed orders, checked in and distributed orders
  • Structured daily schedule for employees
  • Filed old purchase orders, work orders and invoices
  • Helped customers by answering questions, taking orders and giving quotes
  • Attended annual work-related shows for educational purposes, i.e. ISS and ASI

Data Entry Operator

october 2005april 2006
  • Keyed in insurance claims
  • Corrected keyed insurance claims
  • Categorized claims in mail room 

Academic projects

SDCC senior presentation and research paper completed on: The Benefits of Embryonic Stem Cells in Nerve Regeneration of Spinal Cord Injury Patients.

Research time and paper were completed on Body Weight Support Treadmills for Patients with Neurological Deficiencies during junior year at SDCC.

Volunteer experience

Cape Fear Valley Hospital, Fayetteville NC March 2012
Riverside Baptist Church VBS, Norfolk VA July 2013
Riverside Baptist Church VBS, Norfolk VA July 2014


Superior abilities in writing, editing and proofreading

Proficient in Microsoft Outlook

Proficient in Millinneum software

Extremely proficient with MS Office

Superior at addressing the needs of  customers          

Strong interpersonal skills

Exceptional organizational skills

Works well alone, or in team-oriented environment

Current on MLA and APA standards

Effective at streamlining and efficiency

Typing 65+ wpm

A self starter that tackles each job with urgency