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Experience

2019Present

Member of Technical Staff, Quality Engineering

Salesforce ☁

• break and fix Salesforce.org managed packages (Nonprofit Success Pack, Education Data Architecture, etc.)
• perform biweekly automated & manual regression testing using Salesforce DX & CumulusCI
• create Robot Framework automated tests
• write test charters & plans for large features

Technical Environment: Salesforce Lightning, Salesforce DX, Visual Studio Code, NPSP, Apex, SOQL, SQL, REST API, Salesforce LMA, Salesforce Environment Hub, Apex Debugger, Git, Github, CumulusCI, MetaCI, MetaDeploy, Agile Accelerator, Quip, GSuite

20182019

Salesforce Quality Assurance Engineer II

Classy.org
  • QA incoming tickets created by 600+ Salesforce integration (ISV) clients
  • QA Release Candidates for 3 Salesforce managed packages for bi-weekly sprints
  • Create acceptance criteria, testing criteria, and steps to reproduce stories & bugs
  • Participate and occasionally lead Scrum ceremonies for an Agile team
  • Generate bash scripts to automatically build Salesforce scratch test environments utilizing CumulusCI & Salesforce DX
  • Create Jmeter automated load tests to verify integration integrity under high-stress circumstances
  • Perform regression & smoke tests across all common Salesforce nonprofit configurations (NPSP, NGOC, with & without State/Country Picklists, etc.)
  • Provide technical feedback about features to Product Managers during pre-release testing
  • Attend user research and user feedback calls with Technical Product Manager
  • Translate technical requirements/limitations between customer support & developer teams
  • Provide technical support to 50+ Salesforce Admins on a weekly basis
  • Perform migrations of 50,000+ Salesforce records using Data Loader and similar tools
  • Trained and lead Salesforce Technical Support Team
  • Compare large data sets (100,000+ rows) with Index Match (Vlookup) functions in Excel
  • Correct backend data in mass using Postman, SOQL, and SQL
  • Attend conferences like Dreamforce  & TrailheaDX 

    Technical Environment: Salesforce Lightning, Salesforce DX, Bash Scripts, NPSP, Service Cloud, Apex, SOQL, SQL, REST API, Salesforce LMA, JIRA, Confluence, Bitbucket, Git, Slack, JMeter, Postman, Mode Analytics, Trello, Google Analytics, Google Ad Words, Facebook Pixel

    Salesforce Skills

    Salesforce DX, CumulusCI, Robot Framework Automated Testing, Managed & Unmanaged Packages, Namespace & No-Namespace Scratch Orgs, Lightning, NPSP, Process Builder, Duplicate Management,  DemandTools, Data Loader, Asynchronous Jobs, SOQL, License Management, Service Cloud, Developer Console, Debug Logs, Apex Debugger, Oauth

    Education

    20072013

    Automated Lighting, Audio Engineering, Asian American Studies

    The University of Texas at Austin

    Activities: Asian American Campus Ministry, University Orchestra, Liberty in North Korea (refugee nonprofit)