Printing tool Download PDF

Work experience

May 2014Oct 2014

Administrative Assistant to General Manager

Rocco Forte Hotel Astoria

devising and maintaining office systems, including data management and filing; arranging travel, visas and

accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide

general assistance during presentations; screening phone calls, enquiries and requests, and handling them when

appropriate; meeting and greeting visitors at all levels of seniority; organising and maintaining diaries and making

appointments; dealing with incoming email, faxes and post, often corresponding on behalf of the manager; carrying

out background research and presenting findings; producing documents, briefing papers, reports and

presentations; organising and attending meetings and ensuring the manager is well prepared for meetings; liaising

with clients, suppliers and other staff. In addition to supporting managers, their team and departments. Additional

duties: carrying out specific projects and research; responsibility for accounts and budgets; taking on some of the

manager's responsibilities and working more closely with management; deputising for the manager, making

decisions and delegating work to others in the manager's absence; being involved in decision-making processes.

Oct 2013Apr 2014

Shift Leader FO Astoria Hotel

Rocco Forte Hotels

Supervise accurate and efficient Reception operations including check in/out procedures Support Team Members

in handling Guest requests and enquires to ensure a positive outcome Ensure the Front Office Manager is fully

aware of any relevant feedback from Guests and/or other departments Ensure a consistent, high level of customer

service Brief your team on any events or VIP guests in the hotel that day Drive sales revenues and promote hotel

services and facilities for up-selling opportunities Understand and apply correct procedures regarding the

acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyAssist with the

implementation and achievement of departmental targets and objectives, work schedules, budgets and policies

and procedures Monitor the appearance, standards and performance of the Front Office Team with an emphasis

on training and teamwork Ensure Team Members have current knowledge of all room categories, room rates,

packages, promotions, local area and other general product knowledge necessary to perform their duties

Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards Act in

accordance with the front of house equipment and the property management systems Conduct training programs

on an ongoing basis Carry out shift handovers and brief team members as required Follow company brand

standards Assist other departments, as necessary, and maintain good working relationships with hotel Team


Jun 2012Mar 2013


Astoria boutique hotels

dealing with bookings by phone, e-mail, letter, fax or face-to-face completing procedures when guests arrive and

leave choosing rooms and handing out keys preparing bills and taking payments taking and passing on messages

to guests dealing with special requests from guests (like booking theatre tickets or storing valuable items)

answering questions about what the hotel offers and the surrounding area dealing with complaints or problems.

Nov 2010Apr 2011

Restaurant Manager

GINZA Project - “Tsar” Restaurant 

Business activities: Taking responsibility for the business performance of the restaurant. Analysing and planning

restaurant sales levels and profitability. Organising marketing activities, such as promotional events and discount

schemes. Preparing reports at the end of the shift/week, including staff control, food control and sales. Creating

and executing plans for department sales, profit and staff development. Setting budgets and/or agreeing them with

senior management. Planning and coordinating menus. Front-of-house: Coordinating the entire operation of the

restaurant during scheduled shifts. Managing staff and providing them with feedback. Responding to customer

complaints. Ensuring that all employees adhere to the company's uniform standards. Meeting and greeting

customers and organising table reservations. Advising customers on menu and wine choice. Recruiting, training

and motivating staff. Organising and supervising the shifts of kitchen, waiting and cleaning staff. Housekeeping:

Maintaining high standards of quality control, hygiene, and health and safety. Checking stock levels and ordering

supplies. Preparing cash drawers and providing petty cash as required. Helping in any area of the restaurant when

circumstances dictate.




State University of Economics


Санкт-Петербургский Государственный Университет Экономики и Финансов


Балтийский Международный Институт Туризма / Baltic International Institute of Tourism


Property Management Systems
Rooms Division
Event Management
Food & Beverage
Yield Management
Hospitality Management
Hospitality Industry
Front Office
Revenue Analysis
Hotel Management
Project Management