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      • Over 10 years of customer service, leadership, communication and problem solving skills
      • Attain effective negotiation skills to obtain information in a timely matter
      • Detailed oriented and attain effective decision making skills in a high productive environment
      • Enthusiastic, professional, and committed to taking on new challenges
      • Proficient in Microsoft Word, Outlook, Excel, PowerPoint, Adobe and Publisher

Work experience


Bowden Eye Associates

  • Joined company in the beginning stage of the Aesthetic Center for Spa development with Oculoplastic Surgeon in Ophthalmologist office
  • Implemented ordering of equipment, supplies and inventory for new Aesthetic center
  • Created Spa menu including layout, treatment names, descriptions and prices
  • Created consent forms for chemical peels, treatment records, skin assessment and skincare questionnaire
  • Assisted Front desk with billing, verifying coding health insurance
  • Assisted Physicians with Practice Building to generate rapport of services for referrals
  • Advised Surgeon’s patients on pre and post operative care such as skincare products and Make-Up
  • Perform facial treatments on post, filler, Botox and surgery patients
Nov 2012Present

Office Manager

Eye Care for You

·Performs all aspects of day to day operations including, medical billing, secretarial, clerical activities, and ensuring office is presentable

·Process and oversees funds for bookkeeping

·Work with Optometristto optimize services to patients via email and social media

·Present and dispense eyewear and contact lenses to patients

·Work with vendors to promote business with visual marketing ideas

Apr 2002Nov 2012

3rd Key, Certified Make-Up Artist

MAC Cosmetics

·Assisted Retail Manager with operations of front and back office duties in a $1.4 million revenue store

·Exceeded a weekly quota of $5,000 by selling an average of $45 per customer

·Maintained excellent client rapport by communicating product unveilings and appointment booking

·Communicated with staff and management team with conflicts and solutions

·Distributed daily goals using revenue calendars and LY via Microsoft Excel

·Maintained inventory for stock concerns

·Retail operation skills which include cash handling and balancing, executing reports reflecting end of day transactions and bank deposits

·Organized participation for social responsibility such as AIDS Awareness and Conservation Fashion Show

Freelance Make-Up Artist Credits

  • Jacksonville Magazine, February 2012, Credit- Make-Up Artist
  • Dream Girls! at the Florida Theater 2008-Jacksonville FL
  • Sound Bite and commercial for Bravo! Supermarket 2008-Jacksonville, FL
  • Model shoot with AFSI Photography 2000- St Augustine, FL

Freelance Job:

    • Supported MAC personnel with Make-Up application and customer service
    • Involved in new product event launches to assist with sales
    • Floated to various MAC locations to help Management attain their sales goals
Jul 2004Jul 2009

Loan Processor/Vendor Manager II

Wachovia Settlement Services
  • Supervised 10-12 Vendor Managers ensuring daily service levels were met by developing action plans for work queue, thus maintaining high turntime
  • Designed and administered Title training for new and existing employees relaying policies, procedures, expectations and business standards
  • Project Manager for various developments such as creating procedures, company name change and vendor report integrity audits for Loss and Litigation utilizing Oracle Tutor
  • Reviewed appraisals, title, and flood reports for 1st mortgage conventional loans, FHA, VA and REO loans in workflow to ensure vesting information is accurate
  • Point of contact for appraisers and title searchers to compile documents for loans and closing documents
  • Resolved escalated conforming and non conforming loans within 3 days, hence maintaining excellent rapport with the loan officers and vendors


Mar 2008Aug 2009

Occupational Associate of Science Degree

Heritage Institute
Mar 2005Apr 2007

DeVry University