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Work experience

Dec 2013Oct 2014

Sales supervisor

J.M Enterprises

Duties and Responsibilities

  • Greet and assists customers; coordinating sales promotions.
  • Investigates, troubleshoots and resolves sales-related problems.
  • Reviews inventory and sales records, reconciles cash with sales receipts. Prepares daily and weekly sales reports.
  • Interviews, hires, and trains employees; prepares work schedules and assigns workers to specific duties. 

System utilised:

Microsoft Outlook

Jun 2013Dec 2013

Export Sales

Smart World LLC

Company Preview

Smart World is an innovative IT solutions provider offering software development, card based solutions, EMV testing tools & consultancy , e-Security and tracking systems and much more in the IT domain. Employing innovative technologies to deliver end-to-end, industry-specific solutions and services that enable organisations to achieve increased efficiency, improve performance and build competitive advantage.

Job Description and Responsibilities

  •  Identify new business opportunities by tapping the potential customers from different countries
  • Plan, design, develop and implement different sales activities by researching the customer's needs and requirements
  • Make sure that the existing clients are retained and maintained while developing the new customers
  • Ensure that the all the sales and marketing activities are carried out within the agreed budgets, volume, sales, and within the given time scales
  • Take initiative and efforts to develop constructive and effective solutions to any issues that slow down or hamper the export procedures and activities
  • Constantly review distributor's performance and monitor their work, so that relevant information can be provided to the management.

System utilised:

Microsoft outlook

Microsoft Dynamics

Aug 2012Jan 2013

Telephone Surveyor


Company Preview

TAHPI is one of the oldest and largest Health Planning firms in the world. TAHPI is well established in Australia, Asia, Middle East and Africa, specializing in the Planning, Architectural Design and Procurement of all types of healthcare facilities. We are one of the most prolific authors of International Standards and Guidelines for Healthcare Design, customised for different regions of the world. TAHPI is the largest developer of software and web-based tools for healthcare Service Planning, Functional Briefing, Supply Capture, Mapping and Equipment Planning for the entire healthcare industry.

Some of Projects in Middle East

Latifa Hospital is the premier Women and Childrens Hospital of Dubai. This project expands its capacity from 400 beds to 800 over a number of phases. The expanded facilities will include a major new Emergency Department, a private Inpatient Wing, Operating Suite, ICU, NICU, PICU, Paediatric Rehabilitation, Cancer Care Centre, CSSD, Specialist Consulting Rooms and all support services. The Master Plan for the campus also includes a Medi-resort with 250 bedrooms, Staff Accommodation and Royal Quarters. The facilities are supported by over 2000 carparking spaces.

Job Description and responsibilities

  • Confidential survey by collecting data on behalf of Dubai Health Authority in all primary and speciality clinics in Dubai
  • Interviewing medical directors and operation managers by telephone following strict guidelines and procedures
  • Follow up of new and existing clinics by phone calls
  • Updating the data of all clinics for planning and implementation purposes
  • Contacted more than 1000 private healthcare's facilities in Dubai
  • Reviewing completed survey content for errors,completeness and legibility 

System utilised:

Microsoft outlook

Excel Sheet

Sep 2006Mar 2012

Sales Associate

Azadea Group LLC

Company Preview

AZADEA Group is a retail holding company based in Beirut, Lebanon. AZADEA Group operates a portfolio of more than 50+ international franchise concepts across clothing, accessories, food, multimedia, home furnishings and recently sports goods in the Middle East, North Africa, Asia and Europe. With 10,000+ employees Azadea operates & manages 500+ stores spread over more than 1,500,000 sq ft (143,845 sqm) in 15 markets.

Job Description and responsibilities

  • Greeted customers and determined their needs and wants
  •  Discussed type, quality and number of merchandise required for purchase
  • Recommended merchandise based on individual requirements
  • Advised customers on utilization and care of merchandise
  • Provided advice to clients regarding particular products or services
  • Explained the use and advantage of merchandise to customers
  • Answered customers’ queries and concerns
  • Showed the live working of merchandise
  • Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
  • Prepared sales contracts and accepted payment through cash, cheque and credit card
  • Assisted in display of merchandise
  • Maintained sales records for inventory control

System utilised:


Microsoft outlook


Jul 2009Dec 2009


Academic College of London

Advanced Diploma in Airline Travel & Tourism Management

Aug 2008Nov 2008


Zabeel Cultural Institute U.A.E

Certificate in Ms-Office

Apr 1999Jan 2000


Peacock International School

 Certificate  in Cosmetology

Feb 1995Nov 1998


Senior Chief Koinange High School

Kenya Certificate of Secondary Education


Sales skills
Excellent communication skills – written and aural,Outstanding people skills Professionalism, diplomacy, tactfulness – to generate positive company image,Good at presentations,Negotiation skills,Creative, insightful, innovative, assertive,Leadership – result oriented and goals achiever,Charisma,Entrepreneurial attitude,Enthusiasm and Efficient under pressure.

Experience Summary

A total of 7 years experience in Sales,Marketing and Customer Service field. Managing,planning and directing sales of different products and services of different firms in U.A.E and Kenya. Succesfully worked as sales manager charged with the responsibility of liaising directly with clients,getting new ones and maintaining the existing clients. i have proven ability to build new business relationships,new territories and developing business opportunities within existing client bases


Caroline Nduta Mutiso

Emirates Airline

Flight Passer

Dubai, U.A.E


Personal Details

Visa Status:  Tourist Visa

Nationality:  Kenyan