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Work experience

Jan 2014Feb 2015

Customer Service Representative

ESP Computer Services
  • Data Entry
  • Customer account management and processing
  • Performed all transactions in a cordial, efficient, and professional manner
  • Effectively manage a high volume of inbound customer calls
  • Answered product questions with up to date knowledge of subscription promotions
  • Addressed and resolved customer product complaints empathetically and professionally
Nov 2009Jan 2014

Customer Service Specialist

InTouch America
  • Resolved issues concerning service, pricing and technical problems for customer cellular accounts
  • Mastery of customer service database CBill
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Participated in physical inventory counts every time period
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
Dec 2008May 2009

Customer Service

Victoria's Secret

* Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

* Answered product questions with up-to-date knowledge of sales and store promotions

* Organized store merchandise racks by size, style and color to promote visually appealing environment

Aug 2006May 2009

Team Lead Barista

It's A Grind
  • Demonstrated integrity and honesty while interacting with guests, team members and managers
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Verified that prepared food met all standards for quality and quantity
  • Handled currency and credit transactions quickly and accurately
  • Performed all position responsibilities accurately and in a timely manner 
Dec 2002May 2005

Team 2 Cashier

Chuck E Cheese
  • Performed all transactions in a cordial, efficient and professional manner
  • Stocked service stations with items such as ice, napkins, and straws
  • Took food orders and relayed orders to kitchens or serving counters
  • Trained new employees
  • Led and directed team members on effective methods, operations and procedures.


Aug 2005Sep 2006

Moreno Community College
Aug 2000Jun 2004

High School Graduate



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